Configuring PSTN Call Reception in Teams Client
You have a Teams Phone deployment. You discover that the Teams client cannot receive PSTN calls but can receive Teams calls. You need to ensure that the Teams client can receive both PSTN and Teams calls. What should you configure in the Teams client?
Community Insight
The question tests knowledge of Teams Phone routing behaviors, specifically how 'Forward all calls' or 'Redirect external phone calls' affects the ability of the Teams client to ring for PSTN traffic.
This MS-700 question addresses the configuration of Teams client settings to ensure reception of both PSTN and Teams calls. The correct solution involves disabling call forwarding to prevent external PSTN calls from being diverted away from the client.
Learners often select 'Manage call group' or 'Manage delegates', assuming organizational hierarchy configurations are required, rather than realizing the issue is a client-side routing setting that overrides incoming call delivery.
Community Discussion (2 comments)
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Expert Analysis
Why the Answer Is Correct
The Teams client receives PSTN calls directly when no forwarding rules are active. If 'Forward all calls' is configured, the client will not receive the call because it is sent to the destination number immediately. Therefore, ensuring the client can receive calls requires managing these forwarding settings. Specifically, disabling 'Forward all calls' allows the PSTN traffic to reach the Teams client as intended.Why the Other Options Are Wrong
'Manage call group' (Option A) is used for handling overflow during busy periods, not for basic PSTN reception. 'Manage delegates' (Option C) allows another user to answer on your behalf but does not inherently fix the inability to receive calls if forwarding is misconfigured. 'Redirect external phone calls' (Option B) typically refers to sending calls to voicemail or another number, which would prevent the client from receiving the call directly, making it incorrect for the goal of ensuring receipt on the client.Community Comment Notes
Community feedback highlights the importance of checking forwarding settings. One comment notes that 'Forward all calls' must be disabled for the client to receive calls, aligning with the logic that active forwarding diverts the traffic. Another user initially suggested 'Redirect external phone calls' but this is generally a mechanism for diversion rather than reception.Exam Strategy
Always check if a forwarding rule is active when troubleshooting why a user cannot receive calls in Teams. Forwarding takes precedence over ringing the client device.
Frequently Asked Questions
Why doesn't the client receive PSTN calls?
Active call forwarding rules divert incoming PSTN calls away from the Teams client to another number or voicemail.
What is the difference between Redirect and Forward?
While similar, 'Forward all calls' is the specific setting that actively routes traffic away from the client, preventing local ringing.
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