Which Data Source Powers a Power Pages Support Request Site?
HOTSPOT
You are creating a Power Pages site for a company. The site will allow customers to track the progress of existing support requests and create new requests.
You need to select the relevant data source for the Power Pages site.
Select the answer that correctly completes the sentence.
Community Insight
The item tests which data source natively backs a Power Pages site that must both display and create support request records; the trap is choosing Excel, SharePoint, or SQL Server because those stores can hold ticket data but are not the built-in Power Pages data source.
Power Pages sites that publish customer support request tracking and submission forms run on Microsoft Dataverse, the native data service behind site lists and forms. This guide confirms Dataverse as the correct hotspot completion and explains why Excel, SharePoint, and SQL Server candidates fall short.
Candidates often pick SharePoint or SQL Server because helpdesk tickets frequently live there, but Power Pages lists and forms bind directly to Dataverse tables, with row-level security handled through table permissions and web roles.
Community Discussion (1 comments)
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Expert Analysis
Why the Answer Is Correct
The scenario requires a Power Pages site where customers view progress on existing support requests and submit new ones, which means the site needs read, create, and ownership-level security on the same record type. Microsoft Dataverse is the data platform Power Pages is built on: lists, forms, and multistep forms are configured against Dataverse tables, and external site users are represented by contact rows that own their Dataverse records. Dataverse supplies table permissions, web roles, and relationships so a customer sees only their own cases while still being able to create new ones. Microsoft Learn documents Dataverse as the foundational data source for Power Pages sites, which matches the "relevant data source" wording of the hotspot sentence. No other listed option can deliver that track-and-create behaviour out of the box.Why Other Candidate Answers Are Wrong
Excel workbooks, SharePoint lists, and SQL Server or Azure SQL databases are the usual distractors, and while each can physically store support request data, Power Pages' native components cannot bind to them. Reaching those stores requires cloud flows, custom web templates, or connector-based integration, which is far beyond a single "select the data source" sentence. The legacy term Common Data Service refers to the same engine now branded Microsoft Dataverse, so if it appeared it would be the outdated label rather than the current expected answer. Only Dataverse gives the portal its built-in create/update path plus per-row security for external customers.Community Comment Notes
Cooljoy7777 posted the only substantive comment on this item, stating flatly, "The correct answer is Dataverse." and grounding it in Microsoft Learn, which they say "explicitly defines Microsoft Dataverse as the foundational underlying data source" for Power Pages websites. That reasoning matches the vendor documentation requirement that site forms and lists be Dataverse-backed. No commenter proposed a competing data source, so the community record on this hotspot is consistent with the official position.Official Reference
Exam Strategy
On PL-900 hotspot items that ask for a Power Pages data source, default to Microsoft Dataverse unless the scenario explicitly describes connector-based integration. Dataverse is the only choice that natively supports site lists, forms, and table permissions without extra flows.
Frequently Asked Questions
Can a Power Pages site use SharePoint lists instead of Dataverse for support request forms?
Out of the box, Power Pages lists and forms are Dataverse-backed, so SharePoint data would need a cloud flow or custom integration. That is why Dataverse is the expected PL-900 answer here.
Why is Excel not the correct Power Pages data source for tracking support requests?
Power Pages cannot bind its native forms and lists to an Excel workbook, and Excel has no row-level security model for external customers. Dataverse is the platform's built-in site data source.
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