Handle a Broken Machine Mid-Production Order in Dynamics 365 SCM

MB-335 By islever Editorial Last updated Sep 27, 2026

Implement discrete manufacturing

Short answer

A Ship the production quantity that is reported as finished; complete the remaining quantity after the machine is repaired.

Question

A company uses Dynamics 365 Supply Chain Management. A piece of machinery that is critical to a production order breaks down during a production order. The completed quantities of the production order must be shipped. The remaining quantity on the production order needs to be completed once the machinery is fixed. Negative inventory is not allowed for the items. You need to resolve the production issue. What should you do?

Ship the production quantity that is reported as finished. Correct Answer
Cancel the production order and create a new order for the finished quantity.
Split the current production order into two production orders.
End the current production order and create a new order for the remaining quantity

Key Takeaways

A production order in Started status cannot be split; the standard resolution is to ship what is already reported as finished and complete the remaining quantity once the machine is repaired.

When a machine breaks during a production order and the completed quantity must ship while the remainder is finished later, ship the quantity that is already reported as finished; you cannot split a started order.

Common mistake: Do not try to split the current production order (not allowed in Started status), and do not cancel and recreate — ship the reported-as-finished quantity and finish the rest later.

Expert Analysis

Why the Answer Is Correct

The completed quantities are already reported as finished, so they can be shipped. Because the production order is in Started status it cannot be split; the remaining quantity is finished once the machine is repaired. Shipping the reported-as-finished quantity is the standard resolution.

Why the Other Options Are Wrong

Option B (cancel and recreate) discards already-posted work.
Option C (split) is not allowed for an order in Started status.
Option D (end and recreate) is unnecessary and problematic given consumption already posted.

Community Comment Notes

Community vote is strongly A (100); a started order cannot be split, so ship what is reported as finished.

Official Reference

https://learn.microsoft.com/en-us/dynamics365/supply-chain/production-control/create-production-orders

This link opens the official vendor documentation in a new tab.

Community Votes

100%

100% of anonymous learners picked answer A. Votes are pick records left by other test-takers — they are not the verified answer.

Discussion 3 contributions

Compiled from public community threads and reader submissions, lightly edited for clarity. Handles and vote tallies are shown as recorded, and comments reflect the views of individual contributors.

From public community threads 3

MFool 👍 3

shouldn´t be A? ship what is RAF
4cc52dd 👍 2

The key is "You need to resolve the production issue" Its already stated that the completed quantities must be shipped. D is correct. In order to split the PO, there would have to be a number of conditions that we are not aware of based off of the info given, so the answer can only be D
IlseKH 👍 1 Answered A

i would also say ship what is RAF, that is standard procedure.. you cannot split the order in status "started" so that rules out AnswerC and answer D seems also problematic as we don't know when the BOM quantity was consumed and so a lot of correction work might have to be done..

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