Where to Open a Power Apps Support Ticket for Inventory Management?
A company creates a Power Apps app named Inventory Management. Users report issues accessing the app. You need to open a support ticket with Microsoft. In which location should you create the support ticket?
Community Insight
PL-900 tests the administrative boundary between building apps in the maker portal and managing support in the Power Platform admin center; the trap is assuming the app or its maker portal has a built-in support-ticket action.
Power Apps app issues such as those in Inventory Management require a support ticket in the Microsoft Power Platform admin center, not the maker portal or Microsoft 365 admin center. The correct answer is C, because the Power Platform admin center provides the Help + support experience for tenant administrators.
Most candidates pick D, the maker portal, because Inventory Management was created there, but make.powerapps.com is for building apps and does not provide the tenant-level Help + support ticket flow.
Community Discussion (1 comments)
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Expert Analysis
Why the Answer Is Correct
Microsoft Power Platform admin center (C) is the designated admin surface for tenant-level Power Platform management, and it includes the Help + support blade where administrators create new support requests. When an app such as Inventory Management has access issues, the ticket must identify the affected environment, which is visible from the Power Platform admin center. The maker portal and the app itself expose build and runtime experiences, not Microsoft support case creation. Because PL-900 treats Power Platform administration and governance as a separate responsibility area, the correct location is the Power Platform admin center.Why the Other Options Are Wrong
A is incorrect because the Inventory Management app is the user-facing canvas or model-driven app; it has no Microsoft support ticketing capability. D is tempting because the app was built in the maker portal, but make.powerapps.com is for creating and editing apps, flows, and tables, not for opening support cases. B is incorrect for this scenario because the Microsoft 365 admin center is oriented toward Microsoft 365 services and does not provide the environment-aware Power Platform support experience needed for an app issue. The Power Platform admin center is the only option that directly maps to Microsoft support for Power Apps.Community Comment Notes
A community commenter using the name Cooljoy7777 explicitly selected "Microsoft Power Platform admin center" as the answer, matching the administrative doctrine tested here. Their short response aligns with the official Power Platform support model rather than the app-building or Microsoft 365 service-desk alternatives. No contradictory reasoning appeared in the available comments, so the community signal reinforces the expert analysis.Official Reference
Exam Strategy
For PL-900 administration questions, separate the tool used to build a resource from the tool used to govern or support it. When the scenario asks about Microsoft support or tenant-wide administration, look for the Power Platform admin center before choosing the maker portal or Microsoft 365 admin center.
Frequently Asked Questions
Why can't I create the support ticket from the Inventory Management app itself?
The app canvas only exposes runtime functionality to users; Microsoft support requests are tenant-level admin tasks, so they are created from the Power Platform admin center's Help + support area.
Is the Microsoft 365 admin center ever used for Power Apps support tickets?
It handles Microsoft 365 service requests, but Power Platform app and environment issues are routed through the Power Platform admin center, where the affected environment is visible.
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