How to Deploy Remote Help to All Intune Devices?

MD-102 By islever Editorial Last updated

Short answer

A Deploy the Remote Help app as a Windows app (Win32) in Microsoft Intune so it installs and updates across all enrolled Windows devices with minimal administrative effort.

Question

You have a Microsoft 365 E5 subscription. All Windows devices are enrolled in Microsoft Intune. You need to deploy the Remote Help app to all the devices. The solution must minimize administrative effort. Which type of app should you deploy?
  1. Windows app (Win32) Correct Answer
  2. line-of-business (LOB)
  3. Microsoft 365
  4. Microsoft Store

Key Takeaways

The exam tests which Intune app type matches Microsoft's Remote Help deployment path, and the common trap is assuming the Microsoft Store entry makes the Store app type the easier or documented answer.

This MD-102 question tests how to deploy the Remote Help app to all Intune-enrolled Windows devices with the least administrative overhead. The correct choice is the Windows app (Win32) type, because Microsoft Learn documents Remote Help as a Win32 app package deployed through Intune.

Common mistake: The most common wrong answer is Microsoft Store app (D); learners see Remote Help listed in the Store and assume one-click Store deployment replaces the documented Win32 app deployment, but MD-102 expects the Windows app (Win32) path.

Expert Analysis

Why the Answer Is Correct

Microsoft's official Remote Help documentation includes a dedicated procedure, 'Deploy Remote Help as a Win32 app,' where the Remote Help installer is packaged as an.intunewin file and assigned to devices from Intune's Windows app (Win32) workload. That is exactly the workload Microsoft Learn points to for installing and updating Remote Help, and the Win32 app model lets you target all enrolled Windows devices while Intune handles delivery, detection, and future updates. The question's 'minimize administrative effort' requirement is satisfied because you do not build a custom LOB package or manage the app outside Intune; you assign the prepared Win32 app to a device group. Win32 also supports the requirement and detection rules needed for reliable, repeated deployment across every Windows device in the tenant.

Why the Other Options Are Wrong

A line-of-business (LOB) app (B) is used for custom or internally developed.msi,.appx, or.appxbundle packages, not for a Microsoft-published agent like Remote Help. The Microsoft 365 app type (C) is reserved for Microsoft 365 Apps for enterprise (Office) and cannot deploy Remote Help. The Microsoft Store app type (D) is tempting because Remote Help is published in the Store, and some Intune environments can deploy it that way, but the Remote Help documentation's Intune deployment path and the MD-102 blueprint point to the Windows app (Win32) type; the Store option is a distractor that does not match the exam's expected administrative model. Remote Help is not distributed as a Microsoft Store (MSIX) app in the Intune deployment guidance used for this exam.

Community Comment Notes

Moot2 links the Microsoft Learn page and its 'install and update Remote Help' anchor while answering A, and 1c67a2c does the same, calling out that you need the Win32 deployment. AleFCI1908 is more direct, writing "A, win32 app" and linking to the section titled 'deploy Remote Help as a Win32 app.' JayHall independently explains the reasoning: you should "deploy it as a Windows Win32 app through Microsoft Intune" so the app can be managed and updated across all enrolled devices. One commenter, 3e98d4c, argues for D because Remote Help has been in the Microsoft Store since late 2022; that is a minority view, and the documented Intune deployment path for this scenario remains the Win32 app type. The 91 votes recorded for A reflect the community consensus, but the stronger evidence is the Microsoft Learn procedure itself.

Official Reference

These links open the official vendor documentation in a new tab.

Exam Strategy

When you see 'minimize administrative effort' in an Intune app-deployment question, first ask whether Microsoft already documents an upload-and-assign path for that app. For Remote Help, the documented path is the Windows app (Win32) workload, so choose it even if the Microsoft Store option looks click-simpler.

Frequently Asked Questions

Why is a Microsoft Store app type not the answer for Remote Help?

Although Remote Help appears in the Microsoft Store, Intune's documented deployment for this exam scenario uses the Win32 app package; Store deployment is a minority community suggestion.

Does the Windows app (Win32) type let Intune update Remote Help automatically?

Yes — you can update by superseding the Win32 app in Intune, which keeps all enrolled devices current with minimal ongoing administrative effort.

More MD-102 FAQ →

Community Votes

A
100%

100% of anonymous learners picked answer A. Votes are pick records left by other test-takers — they are not the verified answer.

Discussion 6 contributions

Compiled from public community threads and reader submissions, lightly edited for clarity. Handles and vote tallies are shown as recorded, and comments reflect the views of individual contributors.

From public community threads 6

  1. Moot2 👍 4 Answered A
    A looks correct https://learn.microsoft.com/en-us/mem/intune/fundamentals/remote-help-windows#install-and-update-remote-help
  2. JayHall 👍 3
    To deploy the Remote Help app to all devices with minimal administrative effort, you should deploy it as a Windows Win32 app through Microsoft Intune. This method allows you to easily manage and update the app across all enrolled devices. https://learn.microsoft.com/en-us/mem/intune/fundamentals/remote-help-windows
  3. 1c67a2c 👍 3 Answered A
    You need to deploy Win32 https://learn.microsoft.com/en-us/mem/intune/fundamentals/remote-help-windows#install-and-update-remote-help
  4. AleFCI1908 👍 3 Answered A
    A, win32 app https://learn.microsoft.com/en-us/mem/intune/fundamentals/remote-help-windows#deploy-remote-help-as-a-win32-app
  5. 3e98d4c 👍 1 Answered D
    Since the end of 2022, Microsoft'sRemote Help application has been available via the Microsoft Store, and Microsoft Intune lets you deploy it directly from the Microsoft Store.
Show 1 more comment
  1. DiligentSam 👍 2
    Correct

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