How Do You Configure a Notification to Send to the Caller's Manager?

CSA By islever Editorial Last updated

Short answer

A On the 'Who will receive' tab on the Notification record add the Caller field, then dot walk to the Caller's Manager field to add it.

Question

Your customer wants to update a notification so it is sent to the Caller's Manager. Which action supports this requirement?
  1. On the 'Who will receive' tab on the Notification record add the Caller field, then dot walk to the Caller's Manager field to add it. Correct Answer
  2. On the Notification record create a flow and include a notification in the flow for "All receivers".
  3. On the 'Send to' tab on the Notification record, add the Caller field, then dot walk to the Caller’s Manager field to add it.
  4. On the 'Send to' tab on the Notification record, set "Who will receive" to Subscribable.

Key Takeaways

This tests knowledge of the Notification record's 'Who will receive' tab and dot-walking through reference fields, trapping candidates with the obsolete 'Send to' tab name.

ServiceNow notifications select recipients on the 'Who will receive' tab of the Notification record, where you can add a field such as Caller and dot-walk to the Caller's Manager field. The community unanimously (100% of votes) confirms answer A as correct for the current CSA exam.

Common mistake: The most common wrong answer is C: 'Send to' sounds like the natural place to choose recipients, but that tab no longer exists in current ServiceNow releases — recipients are configured on the 'Who will receive' tab.

Expert Analysis

Why the Answer Is Correct

In ServiceNow, recipients for an email notification are configured on the Who will receive tab of the Notification record. There you can add fields from the current record, such as Caller, and dot-walk through reference fields (Caller > Manager) so the notification targets the Caller's Manager. Option A describes exactly this supported, no-code configuration method. Community comment [2] confirms the answer is verified as A, and comment [1] agrees it is correct in the current ServiceNow patch.

Why the Other Options Are Wrong

Option B is wrong because notifications are not configured by building a flow with 'All receivers'; a Flow can trigger a notification, but that does not dynamically address the Caller's Manager as a recipient. Option C is wrong because the 'Send to' tab no longer exists in current releases — comment [3] explicitly notes "There's no 'Send to' tab anymore" — recipients are configured under 'Who will receive'. Option D is wrong because setting a notification to 'Subscribable' only controls whether users can subscribe to or unsubscribe from it, not who specifically receives it.

Community Comment Notes

The community is unanimous (100% of votes for A), and the most useful comments reinforce this consensus. Comment [2] marks the answer as verified and links the ServiceNow community discussion for this exact question. Comment [3] supplies the decisive technical detail that the 'Send to' tab was removed, which rules out C and confirms the current UI wording. Comment [1] also affirms A is correct on current patches, making A the clear and consistent community answer.

Official Reference

These links open the official vendor documentation in a new tab.

Exam Strategy

Memorize the current Notification record tab names — 'When to send', 'What will it contain', 'Who will receive', and 'Advanced' — since recipients and dot-walked fields live under 'Who will receive'. Eliminate any option referencing removed UI elements like the 'Send to' tab. When one option directly matches the requirement with a field plus a dot-walk path, it is almost always the intended answer.

Community Votes

A
100%

100% of anonymous learners picked answer A. Votes are pick records left by other test-takers — they are not the verified answer.

Discussion 3 contributions

Compiled from public community threads and reader submissions, lightly edited for clarity. Handles and vote tallies are shown as recorded, and comments reflect the views of individual contributors.

From public community threads 3

  1. ff063b3 👍 3 Answered A
    In current ServiceNow patch answer A is correct. My wife's boyfriend told me this as a fact
  2. IT_Bank 👍 1 Answered A
    The correct answer is A. Verified. https://www.servicenow.com/community/training-and-certifications/csa-exam-question-doubt-can-someone-helop-me-answering-this/m-p/3166078 ff063b3 is a degenerate giving false answers.
  3. 182f6be 👍 1 Answered A
    There's no "Send to" tab anymore

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