Which three methods can ServiceNow use to notify users of events?

CSA By islever Editorial Last updated

Short answer

ABE Meeting Invitation Email SMS

Question

What are the different Notification methods that can be used to alert users when events that concern them have occurred? (Choose three.)
  1. Meeting Invitation Correct Answer
  2. Email Correct Answer
  3. Browser Pop ups
  4. Messenger
  5. SMS Correct Answer

Key Takeaways

This question tests verbatim recall of the three documented notification methods — Email, SMS, and Meeting Invitation — and the trap is swapping the odd-sounding Meeting Invitation for the more intuitive Browser Pop-ups.

ServiceNow notifications alert users when events that concern them occur through three delivery methods: Email, SMS, and Meeting Invitation. The community strongly supports ABE, citing the official ServiceNow Admin Fundamentals book, which lists exactly these three methods.

Common mistake: BCE is the most common wrong answer: candidates replace Meeting Invitation with Browser Pop-ups because a calendar invite doesn't feel like a notification, even though the official courseware and documentation explicitly list Meeting Invitation as a delivery method.

Expert Analysis

Why the Answer Is Correct

ABE — Email, SMS, and Meeting Invitation — matches the ServiceNow Admin Fundamentals courseware word for word. Comment [2] (4 likes) quotes page 324 of the Vancouver book verbatim: "A notification is a tool for alerting users when events that concern them have occurred through the following methods: Email, SMS, Meeting Invitation." Comment [4] independently confirms the Washington edition lists the same three methods, and comments [1] and [3] verify it from the book as well. In ServiceNow, a notification record can be delivered as an email, as an SMS via an email-to-SMS gateway, or as a meeting invitation that places the event on the recipient's calendar.

Why the Other Options Are Wrong

Browser Pop-ups (C) and Messenger (D) are not documented ServiceNow notification delivery methods. The ServiceNow notification engine produces email-based output; SMS is delivered through an SMS gateway address and Meeting Invitations through iCalendar content, but there is no native browser pop-up or messenger notification channel. Comment [6] links the official documentation describing these mechanisms, and comment [5] illustrates why BCE feels intuitive yet fails against the documented list. Comments [5] and [7] represent the common BCE guess that the course book explicitly contradicts.

Community Comment Notes

The vote distribution (65 for ABE vs. 24 for BCE) and the highest-liked comments strongly favor ABE. Comment [2] is the most authoritative because it cites the exact page and wording, while comment [4] explains the Meeting Invitation trap and why the book still lists it. Comment [5] voices skepticism about Meeting Invitations but is directly answered by comment [4]'s book citation. Comment [6]'s BDE answer is an outlier with no supporting courseware citation and should be disregarded.

Official Reference

https://docs.servicenow.com/bundle/washingtondc-platform-administration/page/administer/notification/reference/notifications.html

This link opens the official vendor documentation in a new tab.

Exam Strategy

When a question's wording mirrors the courseware phrase 'alert users when events that concern them have occurred,' answer with the exact documented trio: Email, SMS, Meeting Invitation. Do not reject an option just because it seems counterintuitive — ServiceNow exams test the book, not intuition. Memorize these three notification methods as a fixed set.

Community Votes

ABE
73%
BCE
27%

73% of anonymous learners picked answer ABE. Votes are pick records left by other test-takers — they are not the verified answer.

Discussion 8 contributions

Compiled from public community threads and reader submissions, lightly edited for clarity. Handles and vote tallies are shown as recorded, and comments reflect the views of individual contributors.

From public community threads 8

  1. weet123 👍 5
    Email, SMS, Meeting Invitation is the correct answer. Check the book
  2. zoan 👍 4
    SN Admin Fundamentals Vancouver: pg. 324 "A notification is a tool for alerting users when events that concern them have occurred through the following methods: Email SMS Meeting Invitation
  3. TimmyLam 👍 3
    Literally read it out of the SNOW Admin knowledge book
  4. adyrip 👍 2
    Initially I selected BCE, as Meeting Invitation makes little sense as a Notification from SN. That is done via the calendar app. But in the book, Washington, there are 3 methods listed: Email, SMS, Meeting Invitation
  5. ee1039c 👍 2
    I'm beginning to question the validity of the answers on this site. How in the world is a meeting invitation considered a notification???
Show 3 more comments
  1. Raxon 👍 2
    https://docs.servicenow.com/bundle/washingtondc-platform-administration/page/administer/notification/reference/notifications.html
  2. BlackCarpet 👍 2
    BCE is the correct answer
  3. Kflo 👍 1
    as per the book

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