Which AWS CAF Tasks Boost Customer Responsiveness?
A company is planning to migrate to the AWS Cloud. The company is conducting organizational transformation and wants to become more responsive to customer inquiries and feedback. Which task should the company perform to meet these requirements, according to the AWS Cloud Adoption Framework (AWS CAF)? (Choose two.)
Community Votes
100% of anonymous learners picked answer AC. Votes are pick records left by other test-takers — they are not the verified answer.
Community Insight
The question tests CAF-aligned organizational transformation behaviors, and the trap is selecting business-creation or technology-migration tasks (B, D, E) that do not directly improve responsiveness to customer feedback.
This AWS CLF-C02 question asks which two actions, under the AWS Cloud Adoption Framework (CAF), let an organization become more responsive to customer inquiries and feedback during transformation. The page establishes that realigning teams around products and value streams (A) combined with agile iteration (C) is the correct pair, while value-proposition, analytics, and migration tasks address different CAF goals.
Learners commonly pick B (create new value propositions with new products and services) because it sounds customer-focused, but creating new offerings addresses growth and portfolio strategy rather than the speed of responding to existing customer inquiries and feedback.
Community Discussion (3 comments)
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Expert Analysis
Why the Answer Is Correct
Option A realigns teams to focus on products and value streams, which restructures the organization so ownership of the customer experience is clear and hand-offs that slow responses disappear. Option C applies agile methods to rapidly iterate and evolve, giving the company short feedback loops that turn customer inquiries and feedback into shipped improvements within days rather than release cycles measured in months. Together these two actions directly deliver the responsiveness the question asks for, matching the AWS CAF emphasis on organizational structure and iterative, feedback-driven ways of working. This is why the suggested key and every learner vote converge on A and C.Why the Other Options Are Wrong
Option B, creating new value propositions with new products and services, is about portfolio and market expansion; it does not by itself change how quickly the company answers existing customers. Option D, standing up a new data and analytics platform for actionable insights, is an analytics investment that informs decisions but is a longer-horizon platform task rather than a responsiveness mechanism. Option E, migrating and modernizing legacy infrastructure, is a technical migration activity that improves performance and cost but says nothing about organizational responsiveness to customer feedback.Community Comment Notes
Yak_Yeti explained that realigning teams makes the organization "more agile and customer-centric" and that agile methods let the company "quickly respond to customer feedback and continuously improve". its_tima drew the same line, noting that "B. is about the business side of things, so answers are A. and C" because agile is about rapid releases for customer feedback. d00b229 independently selected the same pair, listing option A for product-and-value-stream focus and option C for agile iteration.Official Reference
Exam Strategy
On CLF-C02 CAF questions, map each option to the action's purpose: tasks about speed of feedback, iteration, and team structure signal responsiveness, while tasks about new offerings, data platforms, or infrastructure migration signal other CAF outcomes. Then select only the two that name an observable responsiveness behavior.
Frequently Asked Questions
Why is creating new value propositions (B) not a responsiveness task here?
B targets portfolio growth and new market offerings under the CAF Business perspective. Responsiveness to existing customer inquiries is better served by team realignment and agile iteration.
Why is a new data and analytics platform (D) the wrong choice?
A data and analytics platform produces insights for decision-making, but it is a longer-horizon platform investment that does not directly shorten how fast the company replies to or acts on customer feedback.
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