AWS Support Plans with Technical Account Manager

CLF-C02 By islever Editorial Last updated

Identify AWS technical resources and AWS Support options.

Short answer

DE AWS Enterprise On-Ramp Support and AWS Enterprise Support are the only plans that provide access to a dedicated Technical Account Manager (TAM).

Question

Which AWS Support plans provide access to an AWS technical account manager (TAM)? (Choose two.)
  1. AWS Basic Support
  2. AWS Developer Support
  3. AWS Business Support
  4. AWS Enterprise On-Ramp Support Correct Answer
  5. AWS Enterprise Support Correct Answer

Key Takeaways

The question tests knowledge of AWS Premium Support tiers, specifically identifying that only Enterprise-level plans provide a TAM, while Business does not.

This page clarifies which AWS Support plans include a dedicated Technical Account Manager (TAM). The correct options are Enterprise On-Ramp and Enterprise Support.

Common mistake: Many learners incorrectly select Business Support, likely due to its high level of technical assistance, but it does not include a dedicated TAM.

Expert Analysis

Why the Answer Is Correct

Only the Enterprise tier of AWS Support provides a dedicated Technical Account Manager (TAM). Since the Enterprise On-Ramp plan is designed as an entry point to the Enterprise experience, it also includes access to a TAM to help organizations transition. Therefore, options D and E are the only correct choices.

Why the Other Options Are Wrong

AWS Basic (A) and Developer (B) support plans are self-service oriented and do not include any dedicated account management resources. AWS Business Support (C) offers a designated Technical Account Manager (TAM) in some contexts? No, wait. Let me double check. Actually, Business Support has a TAM? No. Only Enterprise has a TAM. Wait, let me verify.

Correction: According to AWS documentation, only Enterprise Support and Enterprise On-Ramp include a Technical Account Manager. Business Support includes a Concierge Team but NOT a Technical Account Manager. So C is definitely wrong.

Community Comment Notes

Some users argued for Business Support (Option C), mistakenly believing it includes a TAM similar to Enterprise. However, official AWS documentation confirms that the TAM benefit is exclusive to the Enterprise tier. Others correctly identified D and E by referencing the official support plan comparison page.

Official Reference

https://aws.amazon.com/premiumsupport/plans/

This link opens the official vendor documentation in a new tab.

Exam Strategy

Always distinguish between 'Concierge Team' (Business/Enterprise) and 'Technical Account Manager' (Enterprise only). Remember that Enterprise On-Ramp is essentially a subset of Enterprise Support features, so it shares the same key benefits like the TAM.

Frequently Asked Questions

Does AWS Business Support include a Technical Account Manager?

No. Business Support provides a Concierge Team for billing/pricing guidance, but a dedicated Technical Account Manager is exclusive to Enterprise Support plans.

What is the difference between Enterprise On-Ramp and Enterprise Support?

Enterprise On-Ramp is a lower-cost entry into the Enterprise tier with fewer response time guarantees but still includes a TAM. Enterprise Support is the full suite with higher SLAs.

More CLF-C02 FAQ →

Community Votes

DE
75%
CE
25%

75% of anonymous learners picked answer DE. Votes are pick records left by other test-takers — they are not the verified answer.

Discussion 4 contributions

Compiled from public community threads and reader submissions, lightly edited for clarity. Handles and vote tallies are shown as recorded, and comments reflect the views of individual contributors.

From public community threads 4

  1. valuedate 👍 5
    https://aws.amazon.com/premiumsupport/plans/
  2. e59311f 👍 2
    C. AWS Business Support E.AWS Enterprise Support
  3. sull3y 👍 2
    DE: https://aws.amazon.com/premiumsupport/plans/
  4. ShaiTay 👍 1
    D. AWS Enterprise On-Ramp Support E. AWS Enterprise Support

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