AWS Support Plans with Technical Account Manager
Which AWS Support plans provide access to an AWS technical account manager (TAM)? (Choose two.)
Community Votes
75% of anonymous learners picked answer DE. Votes are pick records left by other test-takers — they are not the verified answer.
Community Insight
The question tests knowledge of AWS Premium Support tiers, specifically identifying that only Enterprise-level plans provide a TAM, while Business does not.
This page clarifies which AWS Support plans include a dedicated Technical Account Manager (TAM). The correct options are Enterprise On-Ramp and Enterprise Support.
Many learners incorrectly select Business Support, likely due to its high level of technical assistance, but it does not include a dedicated TAM.
Community Discussion (4 comments)
Comments & Corrections
No comments yet — spotted an error or have a note? Share it below.
Expert Analysis
Why the Answer Is Correct
Only the Enterprise tier of AWS Support provides a dedicated Technical Account Manager (TAM). Since the Enterprise On-Ramp plan is designed as an entry point to the Enterprise experience, it also includes access to a TAM to help organizations transition. Therefore, options D and E are the only correct choices.Why the Other Options Are Wrong
AWS Basic (A) and Developer (B) support plans are self-service oriented and do not include any dedicated account management resources. AWS Business Support (C) offers a designated Technical Account Manager (TAM) in some contexts? No, wait. Let me double check. Actually, Business Support has a TAM? No. Only Enterprise has a TAM. Wait, let me verify.Correction: According to AWS documentation, only Enterprise Support and Enterprise On-Ramp include a Technical Account Manager. Business Support includes a Concierge Team but NOT a Technical Account Manager. So C is definitely wrong.
Community Comment Notes
Some users argued for Business Support (Option C), mistakenly believing it includes a TAM similar to Enterprise. However, official AWS documentation confirms that the TAM benefit is exclusive to the Enterprise tier. Others correctly identified D and E by referencing the official support plan comparison page.Official Reference
Exam Strategy
Always distinguish between 'Concierge Team' (Business/Enterprise) and 'Technical Account Manager' (Enterprise only). Remember that Enterprise On-Ramp is essentially a subset of Enterprise Support features, so it shares the same key benefits like the TAM.
Frequently Asked Questions
Does AWS Business Support include a Technical Account Manager?
No. Business Support provides a Concierge Team for billing/pricing guidance, but a dedicated Technical Account Manager is exclusive to Enterprise Support plans.
What is the difference between Enterprise On-Ramp and Enterprise Support?
Enterprise On-Ramp is a lower-cost entry into the Enterprise tier with fewer response time guarantees but still includes a TAM. Enterprise Support is the full suite with higher SLAs.
Related Analysis
Practice All CLF-C02 Questions
Access 120 questions with complete answers and detailed explanations.
View Full CLF-C02 Practice Test →