Configuring Self-Provisioning IVR in Universal Device Template
Short answer
A Configure Idle URL with default.
Question
Key Takeaways
The exam tests the distinction between IVR-based and URL-based self-provisioning; the trap is assuming all self-provisioning requires a specific URL configuration, whereas IVR relies on dialing rather than idle state URLs.
This question tests the configuration of self-provisioning for IP phones via Interactive Voice Response (IVR). The community consensus confirms that leaving the Idle URL at default is correct because IVR-based provisioning does not rely on URL triggers.
Expert Analysis
Why the Answer Is Correct
Option A is correct because when using Interactive Voice Response (IVR) for self-provisioning, the phone does not need to be triggered by an idle state URL. The administrator simply needs to configure the phone to dial the IVR number during the self-provisioning process. Leaving the 'Idle URL' field with its default value ensures that no conflicting URL-based provisioning logic interferes with the IVR method.
Why the Other Options Are Wrong
Options B, C, and D configure Authentication Server, Secure Information, and Directory URLs respectively. These fields are used for other functionalities like authentication protocols, displaying help information, or directory lookups, but they do not enable the self-provisioning mechanism itself. Configuring these would not allow new phones to use the IVR self-provisioning feature.
Community Comment Notes
Comment [1] cites Cisco documentation confirming that defaults should remain in that section for IVR-based provisioning. Comment [2] provides critical clarification: Idle URL is specifically for 'URL Based' Self-Provisioning, which is distinct from IVR-based provisioning. This distinction is key to answering correctly.
Official Reference
- https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/214233-configure-self-provisioning-feature-on-c.pdf
- https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/214228-configure-self-provisioning-feature-on-c.html
These links open the official vendor documentation in a new tab.
Exam Strategy
Always distinguish between the two types of self-provisioning: IVR-based and URL-based. If the question specifies IVR, avoid selecting options that involve configuring specific URLs for idle states or directory access, as those are relevant only to URL-based methods.
Community Votes
100% of anonymous learners picked answer A. Votes are pick records left by other test-takers — they are not the verified answer.
Discussion 3 contributions
Compiled from public community threads and reader submissions, lightly edited for clarity. Handles and vote tallies are shown as recorded, and comments reflect the views of individual contributors.
From public community threads 3
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Lauser 👍 1 Answered Ashould be A: self-provisioning via Interactive Voice Response does not require idle URL. Just dial the IVR. Idle URL is used for "URL Based" Self-Provisioning Feature, which does not require an IVR. https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/214228-configure-self-provisioning-feature-on-c.html
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G0y0 👍 1 Answered AThere is nothing to do there. Leave the defaults in that section. Correct answer is A. Reference: "Configure Self-Provisioning Feature on CUCM (IVR Based)" https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/214233-configure-self-provisioning-feature-on-c.pdf
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b3532e4 👍 1Answer A
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