Why Does Cisco CMX Layer 2 HA Failover Fail?

Troubleshoot CMX and Cisco Spaces Connector high availability Implement CMX and Cisco Spaces components
Answer Correct answer: D — For Cisco CMX Layer 2 high availability, place the primary and secondary CMX IP addresses in the same subnet so the virtual IP can fail over.

An engineer configures Cisco CMX. which uses Layer 2 high availability on primary and secondary CMX instances, according to these specifications: • Primary CMX IP address: 192.168.1.4/24 • Secondary CMX IP address: 192.168.4.4/24 • Virtual IP address: 192.168.4.1/24 During testing, the engineer discovers that the failover fails. Which action resolves the issue?

  1. Place the primary CMX IP address and the virtual IP address in the same subnet.
  2. Place the secondary CMX IP address and the virtual IP address in different subnets.
  3. Use a virtual IP address with CMX Layer 3 high availability.
  4. Place the primary CMX IP address and the secondary CMX IP address in the same subnet. Correct Answer

Community Votes

D
100%

100% of anonymous learners picked answer D. Votes are pick records left by other test-takers — they are not the verified answer.

Community Insight

Tested: CMX Layer 2 HA addressing rules; the trap is focusing only on the VIP and primary while ignoring the primary-to-secondary subnet mismatch.

Cisco CMX Layer 2 high availability requires the primary and secondary instances and the virtual IP to share the same subnet. This page confirms that moving the primary and secondary CMX addresses into one subnet (D) resolves the failover failure.

Many learners choose A, moving the primary and VIP into the same subnet, but Layer 2 HA needs the primary and secondary CMX addresses in the same subnet as each other and the VIP; fixing only the VIP mismatch leaves the real separation unresolved.

Community Discussion (6 comments)

rrahim 👍 1 Selected: D
D. Place the primary CMX IP address and the secondary CMX IP address in the same subnet. For Layer 2 high availability (HA) to work correctly in Cisco CMX, the primary CMX IP address and the secondary CMX IP address must be in the same subnet. The virtual IP address (VIP) must also be in the same subnet as both the primary and secondary IP addresses. In the given scenario, the primary and secondary CMX IP addresses are in different subnets, which is causing the failover to fail.
casterJR 👍 1
Correct answer is D
learn4team 👍 3 Selected: D
The primary and secondary must be reachable between each system. Both primary and secondary must be on the same subnet. This is required so the virtual IP address used can be switched to either system. https://www.cisco.com/c/en/us/support/docs/availability/high-availability/213664-configure-cmx-high-availability.html#anc5
largestyle 👍 1
If the primary and secondary need to be in the same subnet the answer must be "Place the primary CMX IP address and the secondary CMX IP address in the same subnet." https://www.cisco.com/c/en/us/td/docs/wireless/mse/10-6/cmx_config/b_cg_cmx106/managin g_cisco_cmx_system_settings.html#concept_88FD92666F8140A980280E009C45152F
hirendra 👍 1
answer should be A
hirendra 👍 1
its Layer 2 HA, all devices should be in same subnet

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Expert Analysis

Why the Answer Is Correct

Cisco CMX Layer 2 HA requires all three addresses — primary, secondary, and virtual IP — to be in the same Layer 2 subnet because failover moves the VIP between the two physical CMX nodes via ARP. In the scenario, primary 192.168.1.4/24 and secondary 192.168.4.4/24 sit in different subnets, so the VIP 192.168.4.1/24 can never be claimed by the primary after failover. Option D fixes this by placing the primary and secondary CMX IP addresses in the same subnet, which inherently allows the VIP to remain reachable on both nodes. Community consensus agrees: as learn4team put it, "Both primary and secondary must be on the same subnet," and casterJR stated the answer is D. Therefore D is the correct remediation.

Why the Other Options Are Wrong

Option A only aligns the primary CMX IP with the virtual IP; even if the VIP were moved to 192.168.1.0/24, the secondary would still be stranded in 192.168.4.0/24 and Layer 2 failover would still break. Option B makes the split worse by explicitly separating the secondary from the VIP, which is the opposite of what CMX Layer 2 HA needs. Option C suggests switching to Layer 3 HA, but the question states the design uses Layer 2 HA and asks for the action that resolves the current failure, not a redesign. Option D is the only choice that repairs the underlying Layer 2 subnet requirement while preserving the stated CMX HA mode.

Community Comment Notes

Most commenters converged on D. learn4team cited Cisco documentation and emphasized that both CMX nodes must share a subnet so the VIP can switch between them. rrahim explained that the VIP must also be in the same subnet as both primary and secondary addresses, which aligns with the Layer 2 HA requirement. hirendra summarized it simply: "all devices should be in same subnet." One commenter, hirendra separately, argued for A, but that suggestion only fixes part of the addressing mismatch and does not satisfy the Layer 2 HA requirement for the secondary node.

Official Reference

Exam Strategy

When a CMX HA question gives three addresses, check them against the HA mode before reading the options. Layer 2 HA requires primary, secondary, and VIP in the same subnet, so any option that only fixes one address pair is a partial fix. Verify the exact CMX mode stated (Layer 2 vs Layer 3) before choosing a remediation.

Frequently Asked Questions

Why can't the primary CMX IP and the virtual IP alone share a subnet?

Layer 2 HA must move the VIP between both CMX nodes by ARP, so the primary, secondary, and VIP all need to be on the same subnet; fixing only the VIP leaves the secondary unreachable.

Does Cisco CMX Layer 3 high availability allow different subnets?

Yes, Layer 3 HA is designed for routed separation, but this question explicitly states Layer 2 HA, so switching to Layer 3 would be a redesign rather than the required fix.

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