Microsoft Entra Self-Service Password Reset Methods
Which three authentication methods can Microsoft Entra users use to reset their password? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
Community Insight
The exam tests your ability to distinguish between authentication factors used for login versus those permitted for password recovery via SSPR.
This question tests knowledge of Microsoft Entra ID Self-Service Password Reset (SSPR) capabilities. It establishes that users can reset passwords using mobile app notifications, text messages, and security questions.
Learners often select biometric options like fingerprint or picture password because they are valid MFA methods, but they are not supported for the initial password reset flow in standard SSPR configurations.
Community Discussion (1 comments)
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Expert Analysis
Why the Answer Is Correct
Self-Service Password Reset (SSPR) allows users to reset their own passwords without help from an administrator. According to Microsoft documentation, the supported methods include sending a code to a registered mobile phone (SMS), using the Microsoft Authenticator app (notification/code), and answering configured security questions. Therefore, Mobile app notification (D), Text message (E), and Security questions (B) are the correct choices.Why the Other Options Are Wrong
Fingerprint (A) and Picture password (C) are authentication methods primarily used for device unlock or sign-in (often as part of Windows Hello). They are not typically available as standalone verification steps within the web-based SSPR portal flow for resetting a forgotten password, especially when compared to the ubiquity of SMS and App notifications.Community Comment Notes
Community consensus strongly supports options B, D, and E. As one commenter noted, "Correct. Microsoft Entra users can choose from several available authentication methods... commonly including Mobile phone (SMS), Email, and Mobile app notification." This aligns with the official capability list for SSPR.Exam Strategy
Focus on the specific flows: Sign-in vs. Password Reset. Remember that SSPR is designed for ease of use and broad accessibility, so it relies on things like SMS and Security Questions, whereas secure device unlocking might use Biometrics.
Frequently Asked Questions
Why is fingerprint not a valid SSPR method?
Biometrics like fingerprints are typically used for device unlock or primary sign-in (Windows Hello). SSPR is a web-based process that relies on out-of-band channels like SMS, Email, or Push Notifications.
Can email be used for password reset?
Yes, if configured. However, in this specific question's options, only SMS, App Notification, and Security Questions were listed as valid choices among the distractors.
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