Breakdown levels if Collect breakdown matrix is unchecked

How many levels of Breakdowns are available if Collect breakdown matrix is NOT checked on the Indicator? - image

  1. 0 - This must be checked to collect Breakdowns.
  2. There is no limit on the levels of Breakdowns collected.
  3. 2 - Two levels of Breakdowns are always collected.
  4. 1 - Without the matrix, a single level of Breakdowns is collected. Source Reference Answer

Community Votes

D
100%

100% of anonymous learners picked answer D. Votes are pick records left by other test-takers — they are not the verified answer.

Community Insight

This question tests the configuration of Indicator breakdown collection, specifically the distinction between single-level and hierarchical breakdowns enabled by the 'Collect breakdown matrix' checkbox, where the trap is assuming unlimited levels are collected by default.

In ServiceNow Performance Analytics, the 'Collect breakdown matrix' checkbox controls the depth of data collection for breakdowns. Community consensus confirms that if this option is unchecked, the system collects only a single level of breakdown data for the indicator.

The most common wrong answer is B ('There is no limit'), likely chosen by users who assume breakdown hierarchies are always available, failing to recognize that the checkbox is mandatory for multi-level collection.

Community Discussion (3 comments)

b3de868 👍 1 Selected: D
D. 1 - Without the matrix, a single level of Breakdowns is collected. Explanation: In ServiceNow Performance Analytics (PA), the "Collect breakdown matrix" option determines how many levels of breakdowns can be collected for an Indicator: If unchecked (as shown in the image), only a single level of breakdown is collected. If checked, multiple breakdown levels (hierarchical breakdowns) can be collected, enabling more granular analysis.
Calebjamesmitchell 👍 1
The correct answer is D. 1 - Without the matrix, a single level of Breakdowns is collected. When the “Collect breakdown matrix” option is not checked, only a single level of Breakdowns is collected for the Indicator.By default, the interactive breakdown applies as the 1st-level breakdown. However, if the widget is on a breakdown dashboard and Follow element is selected on the Widget form, the interactive breakdown applies as the 2nd-level breakdown. (Collect breakdown matrix must be set on the indicator for 2nd-level breakdowns to apply.) Any breakdown that is set on a dashboard that contains the widget applies as the 1st-level breakdown.
MACBull 👍 1
B. There is no limit on the levels of Breakdowns collected.

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Expert Analysis

Why the Answer Is Correct

Option D is correct because the "Collect breakdown matrix" field on the Indicator form is specifically designed to enable the collection of hierarchical breakdown data. When this field is left unchecked, Performance Analytics restricts data collection to the primary indicator value and only the first level of the specified breakdown dimension, as confirmed by community members explaining the default behavior.

Why the Other Options Are Wrong

Option A is incorrect because breakdowns are still collected at the first level; the checkbox is not required for basic breakdown collection. Option B is incorrect because without the matrix, hierarchical relationships are not stored, limiting the depth. Option C is incorrect because the system does not default to collecting two specific levels without the matrix configuration.

Community Comment Notes

Community comments strongly support Option D, noting that the interactive breakdown applies as the 1st-level breakdown by default. While one user suggested Option B, the consensus and detailed explanations regarding the checkbox's function validate that only a single level is collected when the matrix is disabled.

Official Reference

https://docs.servicenow.com/bundle/rome-performance-analytics-and-reporting/page/product/performance-analytics/task/t_CreateIndicator.html

Exam Strategy

Remember that the 'Collect breakdown matrix' checkbox is the toggle for multi-dimensional analysis. If you see 'matrix' in the question, think 'hierarchy/multiple levels,' and if it's missing or unchecked, think 'single level.'

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