What happens when a KPI target is missed on the review date?

In KPI Details, what happens when an indicator misses its target on the Target Review date?

  1. The KPI status is set to Missed.
  2. The KPI status is set to Not Met. Source Reference Answer
  3. The associated target is disabled.
  4. The KPI status is set to Off Track.

Community Votes

B
100%

100% of anonymous learners picked answer B. Votes are pick records left by other test-takers — they are not the verified answer.

Community Insight

This question tests the specific state transition that occurs on the Target Review date, distinguishing between the ongoing 'Off Track' status and the final 'Not Met' status.

When a KPI target reaches its review date, the status changes from tracking indicators like 'On Track' to definitive results. The community consensus confirms that if the target is missed, the status is explicitly set to 'Not Met'.

The most common wrong answer is D (Off Track) because users confuse the ongoing tracking status with the final status determined on the review date.

Community Discussion (3 comments)

ba14741 👍 2 Selected: B
correct answer is B according to ServiceNow documentation:
gboirkov 👍 3 Selected: B
The correct answer is B according to ServiceNow documentation: When a target reaches its review date, it becomes known whether it has been met. The On Track, Off track, and Too early to track icons no longer apply. Instead, either a Met or a Not met icon is displayed.
b3de868 👍 1
When an indicator misses its target on the Target Review date in KPI Details, the most appropriate response from the system would be: D. The KPI status is set to Off Track. This status indicates that the indicator is not performing as expected against the set targets, signaling that attention may be needed to address the deviation from the planned performance.

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Expert Analysis

Why the Answer Is Correct

According to ServiceNow documentation cited in community comments, once the Target Review date is reached, the system evaluates whether the target was achieved. The status shifts from dynamic tracking states (On Track, Off Track) to static final states (Met, Not Met). Therefore, a missed target results in the 'Not Met' status.

Why the Other Options Are Wrong

Option A ('Missed') is not a standard ServiceNow status for KPIs in this context. Option C is incorrect because targets are not automatically disabled upon review. Option D ('Off Track') is incorrect because this status applies before the review date; once the date passes, the status is finalized to either Met or Not Met.

Community Comment Notes

High-voted comments strongly support Option B, explicitly referencing ServiceNow documentation regarding the behavior on the review date. One low-voted comment incorrectly suggests Option D, likely confusing the pre-review tracking phase with the post-review evaluation phase.

Exam Strategy

Focus on the distinction between the 'tracking' phase and the 'review' phase in Performance Analytics. Remember that statuses like 'Off Track' are temporary, while 'Not Met' is the final determination after the review date passes.

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