What happens when a KPI target is missed on the review date?
Short answer
B The KPI status is set to Not Met.
Question
Key Takeaways
This question tests the specific state transition that occurs on the Target Review date, distinguishing between the ongoing 'Off Track' status and the final 'Not Met' status.
When a KPI target reaches its review date, the status changes from tracking indicators like 'On Track' to definitive results. The community consensus confirms that if the target is missed, the status is explicitly set to 'Not Met'.
Common mistake: The most common wrong answer is D (Off Track) because users confuse the ongoing tracking status with the final status determined on the review date.
Expert Analysis
Why the Answer Is Correct
According to ServiceNow documentation cited in community comments, once the Target Review date is reached, the system evaluates whether the target was achieved. The status shifts from dynamic tracking states (On Track, Off Track) to static final states (Met, Not Met). Therefore, a missed target results in the 'Not Met' status.
Why the Other Options Are Wrong
Option A ('Missed') is not a standard ServiceNow status for KPIs in this context. Option C is incorrect because targets are not automatically disabled upon review. Option D ('Off Track') is incorrect because this status applies before the review date; once the date passes, the status is finalized to either Met or Not Met.
Community Comment Notes
High-voted comments strongly support Option B, explicitly referencing ServiceNow documentation regarding the behavior on the review date. One low-voted comment incorrectly suggests Option D, likely confusing the pre-review tracking phase with the post-review evaluation phase.
Exam Strategy
Focus on the distinction between the 'tracking' phase and the 'review' phase in Performance Analytics. Remember that statuses like 'Off Track' are temporary, while 'Not Met' is the final determination after the review date passes.
Community Votes
100% of anonymous learners picked answer B. Votes are pick records left by other test-takers — they are not the verified answer.
Discussion 3 contributions
Compiled from public community threads and reader submissions, lightly edited for clarity. Handles and vote tallies are shown as recorded, and comments reflect the views of individual contributors.
From public community threads 3
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gboirkov 👍 3 Answered BThe correct answer is B according to ServiceNow documentation: When a target reaches its review date, it becomes known whether it has been met. The On Track, Off track, and Too early to track icons no longer apply. Instead, either a Met or a Not met icon is displayed.
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ba14741 👍 2 Answered Bcorrect answer is B according to ServiceNow documentation:
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b3de868 👍 1When an indicator misses its target on the Target Review date in KPI Details, the most appropriate response from the system would be: D. The KPI status is set to Off Track. This status indicates that the indicator is not performing as expected against the set targets, signaling that attention may be needed to address the deviation from the planned performance.
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