How to create User Experience filters?

Which of the following statements are true about creating User Experience filters? (Choose three.)

  1. Only users with the admin role can create User Experience filters. Source Reference Answer
  2. For filters to work in workspaces, you must configure an event handler to apply the filters. Source Reference Answer
  3. The filter you create in the Now Experience UI Builder is available in all workspaces.
  4. A single filter can be used across all visualisations in a workspace. Source Reference Answer

Community Votes

ABD
100%

100% of anonymous learners picked answer ABD. Votes are pick records left by other test-takers — they are not the verified answer.

Community Insight

The exam tests the specific configuration requirements and scope limitations of UX filters, notably that they are not universally available across all workspaces.

User Experience filters require the admin role to create and must be linked via an event handler to function in workspaces. They are reusable across visualizations within a specific workspace but are not globally available.

Selecting Option C is a frequent error because users mistakenly assume filters created in the UI Builder are globally available, whereas they are actually restricted to the workspace where they were created.

Community Discussion (3 comments)

NGomesGW 👍 7
A. Only users with the admin role can create User Experience filters. B. For filters to work in workspaces, you must configure an event handler to apply the filters. D. A single filter can be used across all visualisations in a workspace. As it follows uppon documentation(https://docs.servicenow.com/bundle/washingtondc-platform-user-interface/page/administer/workspace/task/create-user-exp-filters.html), the filter you create is available in the workspace in which you created it, which makes the option C. The filter you create in the Now Experience UI Builder is available in all workspaces. incorrect.
draken1107 👍 1 Selected: ABD
ABD are correct. C is wrong. The filter will only be available in the workspace it was created
b3de868 👍 1
The statements true about creating User Experience filters are: B. For filters to work in workspaces, you must configure an event handler to apply the filters. C. The filter you create in the Now Experience UI Builder is available in all workspaces. D. A single filter can be used across all visualizations in a workspace .

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Expert Analysis

Why the Answer Is Correct

Options A, B, and D are correct based on ServiceNow's documentation and community consensus. Creating filters requires the admin role (A), functionality depends on configuring an event handler to apply the filter logic (B), and a defined filter can be reused across different visualizations within the same workspace (D).

Why the Other Options Are Wrong

Option C is incorrect because filters created in the Now Experience UI Builder are not automatically available in all workspaces. As highlighted in community discussions, these filters are scoped to the specific workspace or application in which they are created, meaning they must be recreated or specifically configured for other workspaces.

Community Comment Notes

The community strongly supports answer ABD, with top-rated comments citing official ServiceNow documentation. A key insight from the comments clarifies the scope issue, explicitly stating that Option C is false because the filter remains local to the workspace where it was built.

Official Reference

https://docs.servicenow.com/bundle/washingtondc-platform-user-interface/page/administer/workspace/task/create-user-exp-filters.html

Exam Strategy

Carefully distinguish between global availability and local scope when answering questions about UI Builder components. Remember that while reusability is a feature within a workspace, elements like filters usually require specific permissions and event handlers to function.

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