How to create User Experience filters?
Short answer
ABD Only users with the admin role can create User Experience filters. For filters to work in workspaces, you must configure an event handler to apply the filters. A single filter can be used across all visualisations in a workspace.
Question
Key Takeaways
The exam tests the specific configuration requirements and scope limitations of UX filters, notably that they are not universally available across all workspaces.
User Experience filters require the admin role to create and must be linked via an event handler to function in workspaces. They are reusable across visualizations within a specific workspace but are not globally available.
Common mistake: Selecting Option C is a frequent error because users mistakenly assume filters created in the UI Builder are globally available, whereas they are actually restricted to the workspace where they were created.
Expert Analysis
Why the Answer Is Correct
Options A, B, and D are correct based on ServiceNow's documentation and community consensus. Creating filters requires the admin role (A), functionality depends on configuring an event handler to apply the filter logic (B), and a defined filter can be reused across different visualizations within the same workspace (D).
Why the Other Options Are Wrong
Option C is incorrect because filters created in the Now Experience UI Builder are not automatically available in all workspaces. As highlighted in community discussions, these filters are scoped to the specific workspace or application in which they are created, meaning they must be recreated or specifically configured for other workspaces.
Community Comment Notes
The community strongly supports answer ABD, with top-rated comments citing official ServiceNow documentation. A key insight from the comments clarifies the scope issue, explicitly stating that Option C is false because the filter remains local to the workspace where it was built.
Official Reference
This link opens the official vendor documentation in a new tab.
Exam Strategy
Carefully distinguish between global availability and local scope when answering questions about UI Builder components. Remember that while reusability is a feature within a workspace, elements like filters usually require specific permissions and event handlers to function.
Community Votes
100% of anonymous learners picked answer ABD. Votes are pick records left by other test-takers — they are not the verified answer.
Discussion 3 contributions
Compiled from public community threads and reader submissions, lightly edited for clarity. Handles and vote tallies are shown as recorded, and comments reflect the views of individual contributors.
From public community threads 3
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NGomesGW 👍 7A. Only users with the admin role can create User Experience filters. B. For filters to work in workspaces, you must configure an event handler to apply the filters. D. A single filter can be used across all visualisations in a workspace. As it follows uppon documentation(https://docs.servicenow.com/bundle/washingtondc-platform-user-interface/page/administer/workspace/task/create-user-exp-filters.html), the filter you create is available in the workspace in which you created it, which makes the option C. The filter you create in the Now Experience UI Builder is available in all workspaces. incorrect.
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b3de868 👍 1The statements true about creating User Experience filters are: B. For filters to work in workspaces, you must configure an event handler to apply the filters. C. The filter you create in the Now Experience UI Builder is available in all workspaces. D. A single filter can be used across all visualizations in a workspace .
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draken1107 👍 1ABD are correct. C is wrong. The filter will only be available in the workspace it was created
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