How to Activate KPI Signals in ServiceNow?

CAS-PA By islever Editorial Last updated

Short answer

C It is active by default

Question

How should an admin activate the KPI Signals?
  1. Raise a ServiceNow Support (HI) request
  2. Request from the ServiceNow Store
  3. It is active by default Correct Answer
  4. Activate the sn-kpi-signals plugin

Key Takeaways

Tests knowledge of default feature states in Performance Analytics, with candidates often mistakenly assuming plugins must be manually activated or support tickets raised.

KPI Signals in ServiceNow Performance Analytics are enabled by default upon platform installation, requiring no manual activation steps. Community experts and official documentation consistently confirm this behavior.

Common mistake: Option D (Activate the sn-kpi-signals plugin) is frequently chosen because many ServiceNow features require explicit plugin activation, leading candidates to overlook default-enabled capabilities.

Expert Analysis

Why the Answer Is Correct

KPI Signals are pre-configured and enabled out-of-the-box as part of the Performance Analytics workspace integration. Administrators do not need to install additional plugins or submit requests to enable them. Official ServiceNow documentation confirms that the feature runs automatically once Performance Analytics is deployed.

Why the Other Options Are Wrong

Option A is incorrect because KPI Signals do not require a HI ticket for activation. Option B is wrong since the feature is native to the platform, not a third-party store app. Option D is a common distractor; while the sn-kpi-signals plugin exists, it is already active by default, making manual activation unnecessary.

Community Comment Notes

Multiple highly-voted comments validate that KPI Signals are active by default, referencing official docs for both Xanadu and Yokohama releases. Comment [2] provides the exact sys_properties (com.snc.pa.activate_kpi_signals) used to disable the feature if needed. Comment [4] links directly to ServiceNow’s official disabling guide, reinforcing the consensus.

Official Reference

These links open the official vendor documentation in a new tab.

Exam Strategy

Focus on memorizing which ServiceNow features and plugins are enabled out-of-the-box versus those requiring manual activation. When encountering default state questions, verify against recent release notes, as platform updates frequently shift baseline configurations.

Community Votes

C
100%

100% of anonymous learners picked answer C. Votes are pick records left by other test-takers — they are not the verified answer.

Discussion 4 contributions

Compiled from public community threads and reader submissions, lightly edited for clarity. Handles and vote tallies are shown as recorded, and comments reflect the views of individual contributors.

From public community threads 4

  1. Shdwklown 👍 2
    The answer is C here, KPI Signals are on by default: KPI Signals is activated by default. If you do not want this feature, request a Now Platform administrator to set the property com.snc.pa.activate_kpi_signals to false. Because this property does not exist by default, the administrator must add it. https://docs.servicenow.com/bundle/xanadu-now-intelligence/page/use/par-for-workspace/concept/process-behavior-charts-for-kpis.html
  2. b3de868 👍 2
    To activate KPI Signals, an admin should activate the sn-kpi-signals plugin. Therefore, the correct answer is D. Activate the sn-kpi-signals plugin. This action enables the KPI Signals feature on the ServiceNow platform, allowing users to monitor and receive alerts based on predefined criteria for their KPIs.
  3. xheniinehx 👍 1 Answered C
    KPI Signals is activated by default. https://www.servicenow.com/docs/bundle/yokohama-now-intelligence/page/use/par-for-workspace/concept/disabling-kpi-signals.html
  4. ba14741 👍 1 Answered C
    KPI Signals is activated by default.

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