Azure Support Plans Allowing Technical Support Requests

AZ-900 By islever Editorial Last updated

Describe cloud computing

Short answer

The correct options to drag are Developer, Standard, Professional Direct, and Premier. The Basic plan is incorrect because it does not support technical requests.

Question

DRAG DROP
Your company intends to subscribe to an Azure support plan.
The support plan must allow for new support requests to be opened.
Which of the following are support plans that will allow this? Answer by dragging the correct option from the list to the answer area.
Select and Place:
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Key Takeaways

The question tests knowledge of Azure support plan tiers, with the common trap being the assumption that 'Basic' includes technical support when it only covers billing and subscription management.

This page clarifies which Azure support plans permit opening technical support requests, distinguishing them from billing-only options. It establishes that Basic is excluded while Developer, Standard, Professional Direct, and Premier allow technical tickets.

Common mistake: Learners often select the Basic plan because it allows creating 'support requests', failing to realize these are restricted to billing issues and do not provide technical assistance for workloads.

Expert Analysis

Why the Answer Is Correct

To open a technical support request in Azure, you must subscribe to a paid support plan. The valid options are Developer, Standard, Professional Direct, and Premier (for existing customers). These tiers provide access to Microsoft Support engineers who can assist with technical issues related to Azure services.

Why Other Candidate Answers Are Wrong

The Basic support plan is free but explicitly does not include technical support. As noted by community members, attempting to raise a technical ticket on a Basic plan results in an upgrade prompt or referral to self-help resources. Therefore, Basic is incorrect for this scenario.

Community Comment Notes

Community consensus strongly highlights the distinction between billing and technical support. One user noted, "Basic: Does NOT allow technical support requests... Developer: Allows support requests." Another confirmed, "With your Basic support plan, you can create support requests for billing, subscription management, and quota increase. For technical support, upgrade to a paid support plan." This confirms that any plan other than Basic is a correct selection for this drag-and-drop item.

Exam Strategy

Memorize the four paid support tiers (Developer, Standard, Professional Direct, Premier) as the only options for technical support. Remember that Basic is free and limited to billing/subscription queries only.

Frequently Asked Questions

Can I open technical support tickets with the Basic Azure support plan?

No. The Basic plan only allows requests for billing, subscription management, and quota increases. Technical support requires a paid plan.

Is Premier support available for new Azure customers?

As of July 2022, Microsoft no longer offers Premier support agreements for new customers. Existing customers can renew, but new users should consider Professional Direct.

More AZ-900 FAQ →

Discussion 91 contributions

Compiled from public community threads and reader submissions, lightly edited for clarity. Handles and vote tallies are shown as recorded, and comments reflect the views of individual contributors.

From public community threads 30 of 91

  1. Tonyburg 👍 253
    So the answer would be this one? Can anyone confirm? Basic DEVELOPER STANDARD PROFESSIONAL DIRECT
  2. NeechAadmi 👍 7
    Basic: Does NOT allow technical support requests (only billing and subscription support). Developer: Allows support requests (entry-level plan for development environments). Standard: Allows support requests (for production workloads). Professional Direct: Allows support requests (for business-critical workloads). Premier: Allows support requests (highest level with dedicated support).
  3. deebeee1 👍 7
    seems like you can raise as many tickets as you want with Basic but not techincal! Got this when trying to raise tech ticket using basic acc. With your Basic support plan, you can create support requests for billing, subscription management, and quota increase. For technical support, upgrade to a paid support plan or explore our free resources.
  4. Esward 👍 7
    Basic plan we can open ticket, microsoft simply saying upgrade plan to get help
  5. Esward 👍 6
    which means you will not get help on basic plan
Show 25 more comments
  1. Vitthaltvp 👍 6
    Yes, this is correct one as per MS
  2. Dhamus 👍 5
    Correct, the Premier cannot be opened directly.
  3. Reninne 👍 4
    From chatptg: Azure offers several support plans that allow opening of new support requests, including: Basic Support: provides 12x5 technical support with a 1-hour response time for critical issues. Developer Support: provides 24x7 support for development and testing. Standard Support: provides 24x7 technical support with a 1-hour response time for critical issues. Professional Direct: provides personalized 24x7 technical support directly from Microsoft experts. Premier Support: provides the highest level of technical support with dedicated support engineers. All of these support plans allow for opening new support requests. The level of support and response time vary between the plans. So all of them
  4. PetersAzureAccount 👍 4
    Updated Correct Answer is below: Basic Developer Standard Professional Direct Explanation: As Premier is now only supported for the existing users until 1st of July 2022, but not for new users. This question shows that you are a new user. As 1st of July 2022, Microsoft will no longer enter into Premier support agreements for new customers. Beginning 1st of July 2022, Microsoft will no longer offer Premier support agreements for renewing customers.
  5. northgaterebel 👍 4
    According to the link Basic also allows you the "Ability to submit as many support tickets as you need" but does not allow "24/7 access to technical support by email and phone after a support request is submitted." Could be a poorly worded question?
  6. 2ffc8ff 👍 4
    Basic; Developer; Standard; Professional Direct - https://azure.microsoft.com/en-us/support/plans Premier - No Longer Available - https://www.microsoft.com/en-us/microsoft-unified/premier-support
  7. sadiq990 👍 4
    The valid answer is: Basic DEVELOPER STANDARD PROFESSIONAL DIRECT source:https://azure.microsoft.com/en-us/support/plans/
  8. az_kiran 👍 4
    Support plans that allow opening new support requests: Developer Standard Professional Direct Premier (Enterprise plan)
  9. Cryptomike87 👍 4
    You can create tickets in all plans. Premier plan exists in the "enterprise" plans. Do some research....
  10. DRubino 👍 4
    Each support plan supports "ABILITY TO SUBMIT AS MANY SUPPORT TICKETS AS YOU NEED"
  11. ksmani99 👍 4
    The Correct Answer Should be - Developer Standard Pro Direct Premier
  12. Ranjan_AZ 👍 4
    Developer, Standard and Professional Direct as per microsoft.
  13. smank 👍 3
    So the final answer is Basic (considering only opening support tickets and not asking for technical support by email or phone), Developer, Standard, Professional Direct, Premier (https://azure.microsoft.com/en-us/support/plans/premier/). Can anyone confirm?
  14. Learn2Earn 👍 3
    As of 21st November, 2024, the URL (https://azure.microsoft.com/en-us/support/plans/) lists out four plans Basic > Developer > Standard > Professional Direct. Each options allows us to request support.
  15. sz91gabi 👍 3
    Guys, Are the support ticket and support request not the same? The table shows that it is possible to open as many support tickets within the base as the client needs.
  16. james2033 👍 3
    There are 4 types of support plan, in order from lowest level to high level: 1 – Basic; 2 – Developer; 3 – Standard; 4 – Professional Direct Has not level “Premier”.
  17. AlbertKwan 👍 3
    The answer shown by a public community thread is wrong. Basic, DEVELOPER, STANDARD, PROFESSIONAL DIRECT - ABILITY TO SUBMIT AS MANY SUPPORT TICKETS AS YOU NEED
  18. RachelMoray 👍 3
    And premium is not offered any more meaning the answer is Developer,Standard and Professional direct right? Please someone confirm by liking the post
  19. atomb 👍 3
    It does, when you check https://azure.microsoft.com/en-us/support/plans/ you can see the "request support" button under Basic
  20. samliaw 👍 3
    It should be 1) Basic, 2) Developer, 3) Standard, and 4) Professional Direct.
  21. MasoudK 👍 3
    With Basic you have Ability to submit as many support tickets as you need.
  22. mudassirsmk27 👍 3
    Correct answer is: BASIC DEVELOPER STANDARD PROFESSIONAL DIRECT PREMIER
  23. vcehunger 👍 3
    so answer is correct Basic DEVELOPER STANDARD PROFESSIONAL DIRECT
  24. trashyze 👍 3
    No "Premier" plan existing ?
  25. Mouhammad1 👍 3
    Basic free not support

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