Azure Support Plans Allowing Technical Support Requests
Describe cloud computing
Answer
The correct options to drag are Developer, Standard, Professional Direct, and Premier. The Basic plan is incorrect because it does not support technical requests.
DRAG DROP Your company intends to subscribe to an Azure support plan. The support plan must allow for new support requests to be opened. Which of the following are support plans that will allow this? Answer by dragging the correct option from the list to the answer area. Select and Place: [sampleXML/xmlfile-3_1.png]
Community Insight
The question tests knowledge of Azure support plan tiers, with the common trap being the assumption that 'Basic' includes technical support when it only covers billing and subscription management.
This page clarifies which Azure support plans permit opening technical support requests, distinguishing them from billing-only options. It establishes that Basic is excluded while Developer, Standard, Professional Direct, and Premier allow technical tickets.
Learners often select the Basic plan because it allows creating 'support requests', failing to realize these are restricted to billing issues and do not provide technical assistance for workloads.
Community Discussion (94 comments)
Barach Aduot
👍 1
The Developer, Standard, and Professional Direct Azure support plans allow users to open technical support requests with Microsoft. The Developer plan is suitable for development and testing, the Standard plan provides technical support for production workloads, and the Professional Direct plan provides a higher level of support for business-critical workloads. The Basic plan does not include technical support requests.
gekafo6065
👍 1
Developer: Allows support requests (AZ-900 exam). Standard: Allows support requests (i use the past platform EXAM4LEAD ). Professional Direct: Allows support requests (for business-critical workloads).
Pefl
👍 1
si es la respuesta correcta.
3lVhylla
👍 2
Dion Training: Developer, Standard, Professional Direct, Premier
Harkesh
👍 1
Developer Standard Professional Direct
ksmani99
👍 1
Premier's are Transitioned to Unified support plan. So Basic/Dev/Std/Prof is the correct answer
ksmani99
👍 4
The Correct Answer Should be - Developer Standard Pro Direct Premier
Ei_leen
👍 2
basic, developer, standard, professional direct
Power123
👍 2
Answer Standard Professional Direct Premier -Enterprise-level plan, allows support requests with the highest level of support and dedicated service
az_kiran
👍 4
Support plans that allow opening new support requests: Developer Standard Professional Direct Premier (Enterprise plan)
NeechAadmi
👍 7
Basic: Does NOT allow technical support requests (only billing and subscription support). Developer: Allows support requests (entry-level plan for development environments). Standard: Allows support requests (for production workloads). Professional Direct: Allows support requests (for business-critical workloads). Premier: Allows support requests (highest level with dedicated support).
foriinji
👍 2
In this question the wording is important. The requirement says: “The support plan must allow for new support requests to be opened.” If we talk about technical support requests, then the correct plans are: Developer, Standard, Professional Direct, and Premier (Unified in the current docs). However, the Basic plan also allows opening billing and subscription support requests, even though it does not provide technical support. That’s why in this question Basic is included as correct. The confusion comes from mixing “support requests” in general with “technical support requests”.
Rcosmos
👍 1
✔ Developer , ✔ Standard, ✔ Professional Direct, ✔ Premier Não permite abrir solicitação técnica: ✖ Basic se fosse uma questão de arrastar e soltar, você deveria arrastar para a área de resposta apenas:Developer, Standard, Professional Direct, Premier.
Cunawaro
👍 1
All Basic, DEVELOPER, STANDARD, PROFESSIONAL DIRECT are enabled to doit. Premier is no longer exist. is ther a new called UNIFIEd ENTERPRISE. https://azure.microsoft.com/en-us/support/plans/
shineedk
👍 1
Basic DEVELOPER STANDARD PROFESSIONAL DIRECT
Madhura_Joshi_Tendulkar
👍 1
Basic DEVELOPER STANDARD PROFESSIONAL DIRECT
akasausik
👍 1
Basic-developer-standard-direct
2ffc8ff
👍 4
Basic; Developer; Standard; Professional Direct - https://azure.microsoft.com/en-us/support/plans Premier - No Longer Available - https://www.microsoft.com/en-us/microsoft-unified/premier-support
Learn2Earn
👍 3
As of 21st November, 2024, the URL (https://azure.microsoft.com/en-us/support/plans/) lists out four plans Basic > Developer > Standard > Professional Direct. Each options allows us to request support.
Reninne
👍 4
From chatptg: Azure offers several support plans that allow opening of new support requests, including: Basic Support: provides 12x5 technical support with a 1-hour response time for critical issues. Developer Support: provides 24x7 support for development and testing. Standard Support: provides 24x7 technical support with a 1-hour response time for critical issues. Professional Direct: provides personalized 24x7 technical support directly from Microsoft experts. Premier Support: provides the highest level of technical support with dedicated support engineers. All of these support plans allow for opening new support requests. The level of support and response time vary between the plans. So all of them
TanisMezzelfo
👍 2
The correct answer should be: -Developer -Standard -Professional Direct -Premier I found this explanation: The Basic support plan does not allow opening new support requests. It only provides access to billing and subscription management support, online self-help resources, and support forums. The Developer, Standard, Professional Direct, and Premier support plans all allow your company to open new support requests with Microsoft for technical assistance. These plans offer increasing levels of support, response times, and additional benefits as you move up the tiers. The Developer plan has the lowest cost and is suitable for trial and non-production environments. Standard is ideal for production workloads, while Professional Direct and Premier provide the highest level of support with faster response times, proactive guidance, and additional services like on-demand training and advisory consultations.
Apoorvaaaaa
👍 1
it is basic to professional direct only ,premier is only for people who were customer until July 2022,new users have no access to premier anymore.
SNBose
👍 2
Question #368 In which Azure support plans can you open a new support request? A. Premier and Professional Direct only B. Premier, Professional Direct, and Standard only C. Premier, Professional Direct, Standard, and Developer only D. Premier, Professional Direct, Standard, Developer, and Basic (Most Voted) So it's D.
james2033
👍 3
There are 4 types of support plan, in order from lowest level to high level: 1 – Basic; 2 – Developer; 3 – Standard; 4 – Professional Direct Has not level “Premier”.
MinhNhatHoang
👍 2
basic, developer, standard, professional direct
sz91gabi
👍 3
Guys, Are the support ticket and support request not the same? The table shows that it is possible to open as many support tickets within the base as the client needs.
Kishu1987
👍 2
es, all Azure support plans, including Basic Support, Developer Support, Standard Support, Professional Direct Support, and Premier Support, allow for new support requests to be opened. When you encounter an issue or need assistance, you can open a new support request through the Azure portal or by contacting Azure Support.
mstrigli
👍 1
according to the microsoft changes, premier it's over
prnv
👍 1
the answer we getting in the reveal answer section is wrong coz it shows premier where is the premier plan in this.
suresh_fx
👍 1
The Azure support plans that allow for new support requests to be opened are: Developer Support Plan Standard Support Plan Professional Direct Support Plan Premier Support Plan
Ciupaz
👍 2
Support Plans are not more in the exam.
XtraWest
👍 1
BASIC, DEVELOPER, STANDARD, PROFFESSIONAL DIRECT
Tzuyu0613
👍 2
The question asked about creating new support tickets, not how and not what happens after.. So as per Microsoft it is Basic, Developer, Standard and Professional Direct
Ranjan_AZ
👍 4
Developer, Standard and Professional Direct as per microsoft.
eliow
👍 2
Premier support is no longer available
AlbertKwan
👍 3
The answer shown by ExamTopics is wrong. Basic, DEVELOPER, STANDARD, PROFESSIONAL DIRECT - ABILITY TO SUBMIT AS MANY SUPPORT TICKETS AS YOU NEED
studentf98
👍 2
As per Microsoft, as of Oct 2022. It's only three options: Developer Standard Professional direct So answer should be three.
Tefa1500
👍 1
DEVELOPER is the correct answer
Wan13
👍 1
Resposta correta seria: Developer | Standard | Professional Direct Premier nao entra para clientes novos... então a questao esta desatualizada... porque essa regra começou em setembro... Mas essa questão caiu na prova?
DRubino
👍 4
Each support plan supports "ABILITY TO SUBMIT AS MANY SUPPORT TICKETS AS YOU NEED"
Echicken69
👍 1
BASIC DEVELOPER STANDARD PROFESSIONAL
PetersAzureAccount
👍 4
Updated Correct Answer is below: Basic Developer Standard Professional Direct Explanation: As Premier is now only supported for the existing users until 1st of July 2022, but not for new users. This question shows that you are a new user. As 1st of July 2022, Microsoft will no longer enter into Premier support agreements for new customers. Beginning 1st of July 2022, Microsoft will no longer offer Premier support agreements for renewing customers.
Driyan
👍 5
Updated Correct Answer is below: Basic Developer Standard Professional Direct Explanation: As Premier is now only supported for the existing users until 1st of July 2022, but not for new users. This question shows that you are a new user. As 1st of July 2022, Microsoft will no longer enter into Premier support agreements for new customers. Beginning 1st of July 2022, Microsoft will no longer offer Premier support agreements for renewing customers.
J_Dub78
👍 1
I would say Basic is wrong as per the link in questions an also. https://www.microsoft.com/en-us/premier-support-end-of-sale
RachelMoray
👍 3
And premium is not offered any more meaning the answer is Developer,Standard and Professional direct right? Please someone confirm by liking the post
Esward
👍 6
which means you will not get help on basic plan
FolaA
👍 1
It clearly shows that BASIC has NO SUPPORT REQUEST.. so the answer is .. Developer Standard Professional Direct PREIMER
AlbertKwan
👍 1
You are wrong. Basic - ABILITY TO SUBMIT AS MANY SUPPORT TICKETS AS YOU NEED
WereRabbitz
👍 1
I agree
Esward
👍 1
I couldn't see premier plan in the link which you shared
John333kim
👍 2
The key sentence is 'new support requests to be opened' Basic does not provide technical support. if you see the link https://azure.microsoft.com/en-us/support/plans/ - 24/7 access to technical support by email and phone after a support request is submitted
Monster5566
👍 2
Developer Standard Professional Direct PREIMER
Vish1000
👍 1
Basic, Developer, Standard and Professional Direct.
samliaw
👍 3
It should be 1) Basic, 2) Developer, 3) Standard, and 4) Professional Direct.
theakin
👍 1
Basic Developer Standard Professional Direct
abhijitthombare
👍 1
support plans are Basic, Developer, Standard and Professional direct
yogesh1234
👍 2
developer standard premier
rameshsee
👍 1
BASIC DEVELOPER STANDARD PROFESSIONAL DIRECT
vcehunger
👍 3
so answer is correct Basic DEVELOPER STANDARD PROFESSIONAL DIRECT
sadiq990
👍 4
The valid answer is: Basic DEVELOPER STANDARD PROFESSIONAL DIRECT source:https://azure.microsoft.com/en-us/support/plans/
smank
👍 3
So the final answer is Basic (considering only opening support tickets and not asking for technical support by email or phone), Developer, Standard, Professional Direct, Premier (https://azure.microsoft.com/en-us/support/plans/premier/). Can anyone confirm?
DiligentSam
👍 2
premier don't exist anymore
rdj_jk
👍 2
Ans : Basic, Developer, Standard and Professional Direct. Refer : https://azure.microsoft.com/en-us/support/plans/ Option: "Ability to submit as many support tickets as you need" is checked for all the above four options.
nsp24
👍 2
Ans: Basic, Developer, Standard and Professional Direct.
DineshGaw
👍 1
STANDARD
Ereeeeen
👍 2
Answer should be developer standard professional direct only? I don't see support for basic (premier don't exist anymore"
rohit_khandelwal
👍 2
Answer: Basic Developer Standard PD
leoiq91
👍 1
nice, so everything except basic?
mudassirsmk27
👍 3
Correct answer is: BASIC DEVELOPER STANDARD PROFESSIONAL DIRECT PREMIER
recurf
👍 2
Answer is wrong, basic cab open tickets
mmmmmnm
👍 1
The answer is wrong. All plans should be included. Basic, Developer, Standard, Professional Direct, and Premier. But, Basic cannot create technical support's SR.
Mouhammad1
👍 3
Basic free not support
KiranGurung
👍 3
Basic DEVELOPER STANDARD PROFESSIONAL DIRECT
hanyahmed
👍 2
it is right answer Technical Support --> developer , Standard , Professional Direct and Premier
trashyze
👍 3
No "Premier" plan existing ?
halilkaya
👍 1
developer standar professional direct premier
deebeee1
👍 7
seems like you can raise as many tickets as you want with Basic but not techincal! Got this when trying to raise tech ticket using basic acc. With your Basic support plan, you can create support requests for billing, subscription management, and quota increase. For technical support, upgrade to a paid support plan or explore our free resources.
Camus_
👍 1
the answer should be all plans
Marciojsilva
👍 2
Basic doesnt have support request
atomb
👍 3
It does, when you check https://azure.microsoft.com/en-us/support/plans/ you can see the "request support" button under Basic
DoanTho
👍 2
Devloper Standard PROFESSIONAL DIRECT PREMIER
duracell
👍 2
Answer is correct... all but Basic
naskavinda
👍 6
Basic DEVELOPER STANDARD PROFESSIONAL DIRECT
Tonyburg
👍 253
So the answer would be this one? Can anyone confirm? Basic DEVELOPER STANDARD PROFESSIONAL DIRECT
Dhamus
👍 5
Correct, the Premier cannot be opened directly.
Esward
👍 7
Basic plan we can open ticket, microsoft simply saying upgrade plan to get help
Vitthaltvp
👍 6
Yes, this is correct one as per MS
MGJG
👍 2
Basic doesnt have support request. It is showing on Portal > help + support > support plans
MasoudK
👍 3
With Basic you have Ability to submit as many support tickets as you need.
Cryptomike87
👍 4
You can create tickets in all plans. Premier plan exists in the "enterprise" plans. Do some research....
aldebaran65
👍 1
They still have the Premier support but will retire soon and no longer accept new contract as of 1 July 2021. Answer is all plan. https://www.microsoft.com/en-us/premier-support-end-of-sale
Sivashankarrp
👍 1
Premier plan in Azure ?
northgaterebel
👍 4
According to the link Basic also allows you the "Ability to submit as many support tickets as you need" but does not allow "24/7 access to technical support by email and phone after a support request is submitted." Could be a poorly worded question?
DevMonkey
👍 2
The support plans offered on Azure are Basic, Developer, Standard and Professional Direct Therefore I think the suggested answer is incorrect for two reasons. 1) Premier does not exist on the list of plans and 2) The 4 mentioned above all allow unlimited support tickets
Comments & Corrections
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Expert Analysis
Why the Answer Is Correct
To open a technical support request in Azure, you must subscribe to a paid support plan. The valid options are Developer, Standard, Professional Direct, and Premier (for existing customers). These tiers provide access to Microsoft Support engineers who can assist with technical issues related to Azure services.Why Other Candidate Answers Are Wrong
The Basic support plan is free but explicitly does not include technical support. As noted by community members, attempting to raise a technical ticket on a Basic plan results in an upgrade prompt or referral to self-help resources. Therefore, Basic is incorrect for this scenario.Community Comment Notes
Community consensus strongly highlights the distinction between billing and technical support. One user noted, "Basic: Does NOT allow technical support requests... Developer: Allows support requests." Another confirmed, "With your Basic support plan, you can create support requests for billing, subscription management, and quota increase. For technical support, upgrade to a paid support plan." This confirms that any plan other than Basic is a correct selection for this drag-and-drop item.Exam Strategy
Memorize the four paid support tiers (Developer, Standard, Professional Direct, Premier) as the only options for technical support. Remember that Basic is free and limited to billing/subscription queries only.
Frequently Asked Questions
Can I open technical support tickets with the Basic Azure support plan?
No. The Basic plan only allows requests for billing, subscription management, and quota increases. Technical support requires a paid plan.
Is Premier support available for new Azure customers?
As of July 2022, Microsoft no longer offers Premier support agreements for new customers. Existing customers can renew, but new users should consider Professional Direct.
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