CIS-HAM — ServiceNow Certified Implementation Specialist – Hardware Asset Management
ServiceNow

ServiceNow Certified Implementation Specialist – Hardware Asset Management (CIS-HAM) Practice Questions

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180 questions
2026-06-21 updated
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Domain coverage

  • ITAM Overview & Fundamentals (20%)
  • Data Integrity – Attributes and Data Sources (27%)
  • Practical Management of IT Assets (30%)
  • Operational Integration of IT Asset Management Processes (18%)
  • Financial Management of IT Assets (5%)

Sample Questions (18 of 180 shown)

Q1
What are the three tiers of Lifecycle Management? (Choose three.)
  1. Know what you don't have
  2. Increase onboarding controls
  3. Know what you have
  4. Improve management controls
  5. Improve efficiency
✓ Correct Answer: C, D, E
The correct answer is CDE. Know what you have and Improve management controls and Improve efficiency are correct because these concepts relate to ITAM basics, hardware lifecycle, and asset management roles.
Q2
How often are the tabs in the Hardware Asset dashboard updated?
  1. Daily based on scheduled job
  2. Hourly
  3. In real time
  4. Every 15 minutes
✓ Correct Answer: C
The correct answer is C. In real time is correct because these concepts relate to ITAM basics, hardware lifecycle, and asset management roles.
Q3
What minimum role is required in order to use the Hardware Asset dashboard?
  1. asset
  2. asset_manager
  3. ham_user
  4. ham_admin
  5. inventory_admin
✓ Correct Answer: A
The correct answer is A. asset is correct because these concepts relate to ITAM basics, hardware lifecycle, and asset management roles.
Q4
By default, what Quick links are available on the Hardware asset overview view? (Choose three.)
  1. Transfer orders
  2. Assets eligible for refresh by model category
  3. Asset requests
  4. Model normalization
  5. Asset count by model category
  6. Asset count by lifecycle state
✓ Correct Answer: A, C, D
The correct answer is ACD. Transfer orders and Asset requests and Model normalization are correct because these concepts relate to ITAM basics, hardware lifecycle, and asset management roles.
Q5
Which tier of the capability blueprint focuses on achieving best-in-class?
  1. Operational integration
  2. Trustworthy data
  3. Strategic conformance
  4. Practical management
✓ Correct Answer: C
The correct answer is C. Strategic conformance is correct because these concepts relate to ITAM basics, hardware lifecycle, and asset management roles.
Q6
What are the five valid phases of the Now Create methodology?
  1. Review, prepare, create, validate, recap
  2. Initiate, plan, execute, deliver, close
  3. Create, recap, execute, deliver, review
  4. Initiate, plan, execute, review, close
✓ Correct Answer: B
The correct answer is B. Initiate, plan, execute, deliver, close is correct because these concepts relate to ITAM basics, hardware lifecycle, and asset management roles.
Q7
What are the baseline asset lifecycle automation flows provided by the Hardware Asset Management (HAM) plugin? (Choose three.)
  1. Hardware asset order
  2. Hardware bulk stock order
  3. Hardware swap order
  4. Hardware retire order
  5. Hardware deployment
  6. Hardware disposal
✓ Correct Answer: A, B, F
The correct answer is ABF. Hardware asset order and Hardware bulk stock order and Hardware disposal are correct because these concepts relate to ITAM basics, hardware lifecycle, and asset management roles.
Q8
When opted-in to the Hardware Asset Management Content Service, how often is updated content downloaded to the customer instance from ServiceNow?
  1. Monthly
  2. Weekly
  3. Daily
  4. Quarterly
✓ Correct Answer: B
The correct answer is B. Weekly is correct because these concepts relate to ITAM basics, hardware lifecycle, and asset management roles.
Q9
What core sets of data are required for effective IT asset management? (Choose four.)
  1. Manufacturers
  2. Relationships
  3. Locations
  4. Users
  5. Projects
  6. Models
✓ Correct Answer: A, C, D, F
The correct answer is ACDF. Manufacturers and Locations and Users and Models are correct because these concepts relate to ITAM basics, hardware lifecycle, and asset management roles.
Q10
During an inventory audit, what happens if you accidentally scan the same asset twice?
  1. The first scan is imported
  2. Both records are imported
  3. HAM automatically removes duplicates
  4. The most recent scan is imported
✓ Correct Answer: C
The correct answer is C. HAM automatically removes duplicates is correct because these concepts relate to ITAM basics, hardware lifecycle, and asset management roles.
Q11
When should you retire an IT asset?
  1. At any point it is recommended by the HAM-defined asset policy
  2. At any point that it is recommended by your company-defined policies and procedures
  3. At any point it is recommended by the HAM-defined asset disposal procedure
  4. When the Hardware Content Service Lifecycle data reports the asset is nearing end-of-service
  5. When the Hardware Content Service Lifecycle data reports the asset is nearing end-of-life
✓ Correct Answer: B
The correct answer is B. At any point that it is recommended by your company-defined policies and procedures is correct because these concepts relate to ITAM basics, hardware lifecycle, and asset management roles.
Q12
Classes are represented as tables in the ServiceNow database. Which is the base asset class?
  1. cmdb_asset
  2. alm_hardware
  3. alm_asset
  4. cmdb_hardware
✓ Correct Answer: C
The correct answer is C. alm_asset is correct because these concepts relate to ITAM basics, hardware lifecycle, and asset management roles.
Q13
Which view displays metrics to the user to indicate when they are due for a refresh based on the scheduled retirement of their assets?
  1. Homepage
  2. Home
  3. Overview
  4. My Assets
✓ Correct Answer: D
The correct answer is D. My Assets is correct because these concepts relate to ITAM basics, hardware lifecycle, and asset management roles.
Q14
After installing the Hardware Asset Management (HAM) plugin, how do you update it when new versions become available?
  1. The HI portal team automatically updates as new versions become available
  2. On your instance, filter on application updates, then click Update
  3. On your instance, filter on application updates, then request an update from HI
  4. Run scheduled job, HAM Check for Updates, and request an update
  5. Check the HI portal for updates and request an update
✓ Correct Answer: B
The correct answer is B. On your instance, filter on application updates, then click Update is correct because these concepts relate to ITAM basics, hardware lifecycle, and asset management roles.
Q15
When a hardware asset is retired what happens to any existing software allocations on that asset?
  1. The software allocations remain with the hardware asset and need to be reclaimed manually
  2. The software allocations are handled based upon the configuration of the system property glide.ham.retire_sw()
  3. The software allocations are removed from the asset but not returned to inventory
  4. The software allocations are automatically returned back into inventory
✓ Correct Answer: A
The correct answer is A. The software allocations remain with the hardware asset and need to be reclaimed manually is correct because these concepts relate to ITAM basics, hardware lifecycle, and asset management roles.
Q16
What baseline flow could you use to replace hardware assets nearing their end-of-life?
  1. Loaner Asset Refresh
  2. Update Asset Request
  3. Hardware Asset Refresh
  4. Refresh Asset Request
✓ Correct Answer: C
The correct answer is C. Hardware Asset Refresh is correct because these concepts relate to ITAM basics, hardware lifecycle, and asset management roles.
Q17
What is required to manage utilization of the Hardware Asset Management Content Service?
  1. The service must be opted in to and can be opted out of in the future, if required.
  2. The service must be opted in to, but once enabled it cannot be opted out of.
  3. A script must be defined to identify what information should be shared with the Content Service.
  4. Nothing. The service is atomically enabled and cannot be opted out of.
  5. The service is automatically enabled through the baseline installation but can be opted out of, if required.
✓ Correct Answer: A
The correct answer is A. The service must be opted in to and can be opted out of in the future, if required. is correct because these concepts relate to ITAM basics, hardware lifecycle, and asset management roles.
Q18
Once the content update adds hardware lifecycle data to your instance, can it be deleted?
  1. Yes, it can
  2. No, it cannot unless the lifecycle stage is EOL
  3. No, it cannot
  4. Yes, it can be deleted or deactivated
✓ Correct Answer: C
The correct answer is C. No, it cannot is correct because these concepts relate to ITAM basics, hardware lifecycle, and asset management roles.

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Exam overview

Built for hardware asset managers, ITAM leads, and lifecycle specialists, the ServiceNow Certified Implementation Specialist – Hardware Asset Management (CIS-HAM) credential certifies your ability to implement and operate the Hardware Asset Management application on the Now Platform. Delivered through Kryterion Webassessor (linked via the Now Learning portal), the exam voucher costs $450 USD with $150 USD per retake, and no hands-on lab environments or live simulators appear during the proctored examination.

Before purchasing the voucher, candidates must complete a sequential six-course track on Now Learning — including Welcome to ServiceNow, ServiceNow Administration Fundamentals (SNAF) (or hold the CSA credential), Get Started with the Now Create Methodology, ServiceNow Platform Implementation, Certified Implementation Specialist – Data Foundations (CIS-DF), and Hardware Asset Management (HAM) Fundamentals. ServiceNow also recommends a minimum of six months of hands-on HAM deployment experience, including participation in at least two ServiceNow deployment projects handling ITSM Asset Management or specialized HAM setups.

The CIS-HAM blueprint is organized into five weighted domains, with the heaviest emphasis on Practical Management of IT Assets (30%) and Data Integrity – Attributes and Data Sources (27%), which together account for 57% of the score. The remaining weight splits across ITAM Overview & Fundamentals (20%), Operational Integration (18%), and Financial Management of IT Assets (5%). Because the exam uses multiple-select items with no partial credit, scenario questions on Hardware Model Normalization (HAM scheduled jobs), Asset-to-CI data synchronization during lifecycle shifts, Transfer Orders and Asset Tasks manipulating stockroom quantities, and contract rate cards with Total Cost of Ownership are heavily tested.

For candidates preparing for the CIS-HAM exam, our practice materials cover all five weighted domains in the same proportions as the real test — from ITAM fundamentals and persona roles through lifecycle automation, inventory management, operational integration, and financial TCO. Each online practice question includes a detailed answer explanation that walks through the reasoning behind stockroom transfer rules, Asset-to-CI synchronization mechanics, and Contract/Change Management interactions, while the downloadable PDF packages the same question bank for offline review during commutes or in environments without stable internet.

Official Exam Domains & Weighting

To successfully pass the CIS-HAM exam, candidates must master the following core domains:
  • Domain 1: ITAM Overview & Fundamentals (20%)
Covers IT Asset Management basics, personas, roles, and groups such as ham_admin and inventory users, the hardware asset lifecycle phases from Request through Procure, Receive, Stock, Deploy, Modify, Retire, and Dispose, and implementation best practices including plugins and resource setup.
  • Domain 2: Data Integrity – Attributes and Data Sources (27%)
Focuses on the core distinctions between Assets and Configuration Items (CIs) including characteristics, relationships, and synchronization, creating and managing hardware assets and CIs with asset states, model categories, and CI verification rules, and Hardware Discovery plus Hardware Model Normalization through Content Service jobs and normalization statuses.
  • Domain 3: Practical Management of IT Assets (30%)
Tests managing inventory and stock including stockrooms, tracking, transfer orders, and stock rules, automating the hardware asset lifecycle through asset flows, asset tasks, standard flows, and customized asset actions, and running Asset Audits plus managing hardware contract lifecycles.
  • Domain 4: Operational Integration of IT Asset Management Processes (18%)
Validates procurement integration including request handling, purchase orders, and receiving assets, the Hardware Asset Workspace configuration and navigation dashboards, and Data Certification roles, filters, and scheduling processes for data accuracy and hygiene.
  • Domain 5: Financial Management of IT Assets (5%)
Covers hardware contract financials including contract rate cards and processing costs, and IT Cost Management principles such as asset depreciation tracking, fixed assets, and Total Cost of Ownership (TCO).

What Our Customers Say 101 verified reviews

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Covered all five domains of the CIS-HAM exam thoroughly. I especially appreciated the detailed breakdowns for the tricky questions.
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Took the CIS-HAM exam today and passed with 87%. Used this as my main prep material for about a month.
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Only used this for a week before my CIS-HAM exam and it was enough. Questions are very close to the real deal.
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Frequently Asked Questions

The exam places deep focus on platform automation rather than theoretical definitions. The most common technical hurdles involve configuring Hardware Model Normalization (HAM scheduled jobs), understanding how Asset-to-CI data synchronization fires during lifecycle shifts, and knowing how Transfer Orders and Asset Tasks manipulate stockroom quantities and inventory counts. Drilling scenario questions on these three mechanics is the single highest-ROI activity before exam day.

If you do not pass on your first attempt, you can pay a $150 USD retake fee on Webassessor to sit for the exam again. ServiceNow allows up to a maximum of 4 total attempts (1 initial plus 3 retakes). Failing all 4 times locks your voucher path, requiring you to retake the main required training courses to regain eligibility.

Mainline certifications require ongoing maintenance synchronized with ServiceNow's platform releases. Candidates must complete annual online maintenance paths or Delta Exams on Now Learning alongside paying the annual Certification Maintenance Program (CMP) fee to prevent the credential from expiring.

Results are calculated immediately. As soon as you complete and submit your proctored exam via Webassessor, a baseline Pass or Fail screen appears. If you pass, no numeric grade or domain breakdown is provided. If you fail, a performance percentage matrix across the 5 domains is issued to help you pinpoint weak areas before booking a retake.

The mock exam scenarios target the same normalization mechanics the real exam tests — HAM scheduled jobs for Hardware Model Normalization, Content Service job statuses, Asset-to-CI synchronization triggers during lifecycle phase shifts, and the interaction between Transfer Orders and stockroom quantity updates. Each scenario presents an asset management configuration, asks which synchronization or normalization outcome applies, and walks through the logic step by step in the answer explanation.

The PDF download is most useful when you want to trace the complete hardware asset lifecycle offline — from Request through Procure, Receive, Stock, Deploy, Modify, Retire, and Dispose, including the Transfer Order and Asset Task interactions at each phase. The mock exam scenarios cover the same lifecycle phases in interactive format for timed practice, while the PDF lets you study the full Request-to-Dispose sequence on paper during commutes or in environments without stable internet.

You must hold the Certified Implementation Specialist – Data Foundations (CIS-DF) certification and complete the Welcome to ServiceNow, ServiceNow Administration Fundamentals (SNAF) (or hold the CSA credential), Get Started with the Now Create Methodology, ServiceNow Platform Implementation, and Hardware Asset Management (HAM) Fundamentals courses on Now Learning. ServiceNow also recommends a minimum of six months of hands-on HAM deployment experience, including participation in at least two ServiceNow deployment projects handling ITSM Asset Management or specialized HAM setups.