Salesforce Certified Administrator (Platform Administrator) (ADM-201) practice questions

Exam overview ADM-201

Domain coverage 8 domains

• Configuration and Setup (15%)
• Object Manager and Lightning App Builder (15%)
• Sales and Marketing Applications (10%)
• Service and Support Applications (10%)
• Productivity and Collaboration (10%)
• Data and Analytics Management (17%)
• Automation (15%)
• Agentforce (8%)

Sample questions 26 of 257 shown

1. Q1 Configuration and Setup (20%)

   Your System Administrator must reset your password for you if you lose it.

   1. True
   2. False

   Users can reset their own passwords by clicking the "Forgot your password?" link on the login page, provided this self-service feature is not disabled by policies. A System Administrator can reset it for them, but it is not mandatory.
2. Q2 Configuration and Setup (20%)

   Standard profile permissions cannot be edited.

   1. True
   2. False

   Standard profiles provided by Salesforce (such as Standard User, System Administrator, etc.) cannot be edited or modified. To customize these permissions, you must clone the standard profile to create a custom profile and edit that instead.
3. Q3 Configuration and Setup (20%)

   To prevent a user from logging into the Salesforce org outside normal business hours, the System Administrator would do this in:

   1. The user record
   2. The user's profile record
   3. Network settings
   4. The role hierarchy
   5. None of the above

   Login Hours restrictions are configured at the Profile level. If a user attempts to log in outside the hours specified in their profile, they will be denied access.
4. Q4 Configuration and Setup (20%)

   Which of the following is true if you remove the "Read" permission from a users profile for a standard object?

   1. Tabs of that object type will be visible, Fields of that type will not be visible on other tabs, related lists of that type will be visible on other tabs, search results will not return records of that type, report data for records of that type will not be available, merge fields of that type will not be available, and custom links of that type will not be visible
   2. Tabs of that object type will not be visible, Fields of that type will not be visible on other tabs, related lists of that type will not be visible on other tabs, search results will not return records of that type, report data for records of that type will not be available, merge fields of that type will not be available, and custom links of that type will not be visible
   3. Tabs of that object type will not be visible, Fields of that type will be visible on other tabs, related lists of that type will not be visible on other tabs, search results will not return records of that type, report data for records of that type will not be available, merge fields of that type will not be available, and custom links of that type will not be visible

   Removing the "Read" permission from an object entirely revokes the user's ability to see any data related to that object. This means tabs, related lists, fields on other layouts, search results, reports, and merge fields for that object will all be completely hidden or unavailable to the user.
5. Q5 Configuration and Setup (20%)

   Which of the following is not part of the Profile?

   1. User License
   2. Page Layout
   3. Record Types
   4. Field Level Security
   5. Roles

   Roles are part of the Role Hierarchy, which defines data visibility and record access, and are managed separately from Profiles. Profiles control what a user can do (permissions, page layouts, FLS, record types), while Roles control what data they can see.
6. Q6 Configuration and Setup (20%)

   What are the Org Wide Default permission options?

   1. Public, Read, Write (Transfer on Leads/Cases)
   2. Public Read, Write
   3. Public Read Only
   4. Private
   5. Controlled by Parent (on Master-Detail Relationships).

   Depending on the object, Salesforce Organization-Wide Defaults (OWD) can be configured using any of these options. Common settings include Private, Public Read Only, and Public Read/Write. Leads and Cases can have Public Read/Write/Transfer, and detail objects in a Master-Detail relationship use Controlled by Parent.
7. Q7 Configuration and Setup (20%)

   How many Editions are there in Salesforce.com

   1. 2
   2. 3
   3. 4
   4. 5

   Salesforce offers 5 primary editions for core CRM functionality: Essentials (or Starter), Professional, Enterprise, Unlimited, and Developer.
8. Q8 Configuration and Setup (20%)

   Manual sharing allows administrators to grant one-off access to individual records, users cannot grant this access even if they own the record.

   1. True
   2. False

   Record owners can manually share individual records with other users, roles, or public groups, provided they have at least Read access themselves and manual sharing is available. It is not restricted solely to administrators.
9. Q9 Configuration and Setup (20%)

   If a user tries to login outside the IP range specified in their profile, the result will be.

   1. They will be logged in as normal
   2. They will have to reset their password
   3. They will be prompted to activate their computer
   4. They will be denied access
   5. None of the above

   When IP ranges are defined at the Profile level, they act as strict restrictions. Any login attempt coming from outside those specified IP ranges is completely denied access immediately. (In contrast, Org-wide Trusted IP ranges would prompt for verification/activation).
10. Q10 Configuration and Setup (20%)

    Once a field is hidden from a Profile using 'Field Level Security', a User associated to that Profile can still see the field using the following:

    1. List Views
    2. Reports
    3. Search
    4. None of the above, the user cannot see the field at all

    Field-Level Security (FLS) is a comprehensive security layer in Salesforce. Once a field is hidden via FLS on a profile, it is completely stripped from the user's view across all parts of the application, including list views, reports, search results, page layouts, and API access.
11. Q11 Configuration and Setup (20%)

    Which of the following is not a standard Profile?

    1. System Administrator
    2. Read only
    3. Marketing Director
    4. Partner Portal User
    5. Standard Administrator

    "Marketing Director" and "Standard Administrator" are not standard Salesforce profiles. Standard profiles include System Administrator, Read Only, Marketing User (not Director), Standard User, and Contract Manager.
12. Q12 Configuration and Setup (20%)

    Which administrative permissions are necessary in order to edit profiles?

    1. Manage Users and Customize Application
    2. View Setup and Configuration, Manage Users and Customize Application
    3. View Setup and Configuration, Manage Users and Manage Profiles
    4. Manage Profiles and Manage Users
    5. View User Configuration, and Manage Users

    To create, edit, or delete profiles, an administrator strictly requires the Manage Users and Customize Application administrative permissions enabled on their own profile.
13. Q13 Configuration and Setup (20%)

    If your company's fiscal year follows the Gregorian calendar, you must use Custom Fiscal Years.

    1. True
    2. False

    If your fiscal year follows the Gregorian calendar (e.g., a 12-month year starting on the first day of any given month), you can simply use Standard Fiscal Years. Custom Fiscal Years are only needed for complex structures, such as a 4-4-5 week quarterly cycle.
14. Q14 Configuration and Setup (20%)

    Every profile, including profiles associated with Customer Portal users must have at least one visible app.

    1. True
    2. False

    Every profile in Salesforce must have at least one default or visible application assigned to it so that users have a landing workspace when they log in, including portal or community profiles.
15. Q15 Configuration and Setup (20%)

    Conditional highlighting can not be used for?

    1. Tabular Reports
    2. Summary Reports
    3. Matrix Reports
    4. None of the Above

    Conditional highlighting requires summary data or groupings to calculate ranges. Since Tabular Reports are simple lists of records without any row groupings or summaries, conditional highlighting cannot be applied to them.
16. Q16 Configuration and Setup (20%)

    The size limit for documents uploaded is:

    1. 1 Megabyte
    2. 3 Megabyte
    3. 5 Megabyte
    4. 25 Megabyte

    The maximum file size limit for a document uploaded directly to the "Documents" tab (classic feature) is 25 Megabytes.
17. Q17 Configuration and Setup (20%)

    Queues can be made up of the following

    1. Users
    2. Public Groups
    3. Roles
    4. Profiles
    5. External Chatter Users

    Salesforce Queues can consist of individual Users, Public Groups, Roles, and Roles Internal subordinates. Profiles and External Chatter Users cannot be added as direct members of a queue.
18. Q18 Configuration and Setup (20%)

    Used to set the default levels of access for users to records they do not own.

    1. Organization Wide Defaults
    2. Roles Hierarchy
    3. Profiles
    4. Sharing Rules
    5. Manual Sharing

    Organization-Wide Defaults (OWD) set the baseline, most restrictive default level of access that users have to records owned by other people.
19. Q19 Configuration and Setup (20%)

    Which is true about Storage Limits?

    1. Salesforce will allow a user to enter data up to 5% over capacity,
    2. Salesforce will not allow user to upload data
    3. Document tabs count against overall storage

    Once an organization reaches or exceeds its allocated data or file storage limit, Salesforce blocks users from creating or uploading new data/files until space is cleared or more storage is purchased. Documents uploaded to the documents tab count against file storage, not data storage.
20. Q20 Configuration and Setup (20%)

    How does Locale settings affect your exported CSV file?

    1. It doesn't affect anything.
    2. It determines the delimiter.
    3. It determines the encoding.
    4. It determines the encryption.

    The user's Locale setting dictates how formatting works. In an exported CSV file, it determines whether a comma (,) or a semicolon (;) is used as the data delimiter, as well as how dates and numbers are formatted.
21. Q21 Configuration and Setup (20%)

    Can a Standard User Profile import members into a campaign?

    1. Yes.
    2. No.
    3. Only if they have "Import Campaign Members" permission checked.
    4. Only if they have "Modify All Data" permission checked.

    A user with a Standard User profile can import campaign members only if they are assigned the Marketing User checkbox feature license on their user record, or if they have the specific "Import Campaign Members" permission enabled via a permission set.
22. Q22 Configuration and Setup (20%)

    What are the three core building blocks of Security and Access in Salesforce?

    1. Profile Restriction
    2. Organization-wide Defaults
    3. Profiles
    4. Role Hierarchy
    5. Sharing

    The three core foundational pillars used to open up record-level access in the Salesforce data sharing model are Organization-wide Defaults, the Role Hierarchy, and Sharing Rules.
23. Q23 Configuration and Setup (20%)

    Standard Fiscal Years are for companies that break down their fiscal years,quarters and weeks in to fiscal periods.

    1. True
    2. False

    Custom Fiscal Years are used for companies that break down their years into custom periods (like 4-4-5 week structures). Standard Fiscal Years strictly follow a standard 12-month Gregorian calendar structure.
24. Q24 Configuration and Setup (20%)

    What are different Types of Sharing Rules? (Choose all that apply.)

    1. Case Sharing Rules
    2. Lead Sharing Rules
    3. Solution Sharing Rules
    4. Campaign Sharing Rules
    5. Custom Object Sharing Rules

    Sharing rules can be created for Leads, Cases, Campaigns, Accounts, Contacts, Opportunities, and Custom Objects. Solutions do not use sharing rules because their visibility is managed through solution categories and status settings.
25. Q25 Configuration and Setup (20%)

    What is a Managed Package?

    1. A managed package is a collection of application components that are posted as a unit on AppExchange
    2. They differ from unmanaged packages in that some components are locked, allowing the managed package to be upgraded later.
    3. Allows the system Administrator to modify the application
    4. Managed packages do not include locked components and cannot be upgraded

    Managed packages are bundles of components created on the AppExchange. They are upgradeable by the provider because certain core components are locked, preventing the customer's system administrator from modifying them in a way that breaks future updates.
26. Q26 Configuration and Setup (20%)

    Identify the correct statement from the given list.

    1. Lookup field link two objects
    2. Lookup fields affect security
    3. Lookup fields change the record ownership
    4. Lookup fields can be used to delete an object

    A lookup field creates a loose relationship that links two objects together. Unlike a Master-Detail relationship, a standard lookup field does not automatically inherit security/sharing from the parent, change record ownership behaviors, or cause a cascade deletion of the detail record by default.

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