NetApp Certified Support Engineers have proven skills in on-site and remote support, general troubleshooting and root cause isolation, hardware replacement, documentation, node configuration, and software and firmware upgrades for NetApp data storage systems running the Data ONTAP operating system in NFS and Windows (CIFS) multiprotocol environments.
NCSE logos, badges, and certificates will be granted to those individuals who successfully pass the NetApp Certified Support Engineer (NS0-192) exam.
NS0-192
NetApp Certified Support Engineer
The NS0-192 exam includes 60 test questions, with an allotted time of 1-1/2 hours to complete. In countries where English is not the native language, candidates for whom English is not their first language will be granted a 30-minute extension to the allotted examination completion time.
The NS0-192 exam includes the following topics:
ONTAP Fundamentals
Describe aggregate status
Describe how to troubleshoot AutoSupport
Describe clustering in ONTAP
Demonstrate knowledge of the steps required to upgrade a cluster
Describe space usage within ONTAP
Identify Advanced Disk Partitioning (ADP) implementation
Platforms and Storage
Demonstrate how to analyze storage controller issues
Identify HA and cluster interconnect statistics and error counts
Identify how ONTAP uses system memory and NVRAM
Describe replacement considerations for FRUs
Protocol Troubleshooting
Demonstrate knowledge of how to troubleshoot SAN protocols
Demonstrate knowledge of how to troubleshoot NFS
Demonstrate knowledge of how to troubleshoot SMB (CIFS)
Describe how to configure networks
Demonstrate knowledge of how to troubleshoot permissions
Identify how to capture a packet trace
Performance Analysis
Describe common performance bottlenecks
Identify various filesystem scanners
Describe how to collect performance statistics
NetApp Data Protection and Management Software
Identify OnCommand Suite products
Describe ONTAP data protection
Describe SnapCenter or SnapDrive software