NetApp Certified Support Engineer (NCSE)

NetApp Certified Support Engineers have proven skills in on-site and remote support, general troubleshooting and root cause isolation, hardware replacement, documentation, node configuration, and software and firmware upgrades for NetApp data storage systems running the Data ONTAP operating system in NFS and Windows (CIFS) multiprotocol environments.

NCSE logos, badges, and certificates will be granted to those individuals who successfully pass the NetApp Certified Support Engineer (NS0-192) exam.


NetApp Certified Support Engineer

The NS0-192 exam includes 60 test questions, with an allotted time of 1-1/2 hours to complete. In countries where English is not the native language, candidates for whom English is not their first language will be granted a 30-minute extension to the allotted examination completion time. 

The NS0-192 exam includes the following topics:

ONTAP Fundamentals

Describe aggregate status

Describe how to troubleshoot AutoSupport

Describe clustering in ONTAP

Demonstrate knowledge of the steps required to upgrade a cluster

Describe space usage within ONTAP

Identify Advanced Disk Partitioning (ADP) implementation

Platforms and Storage

Demonstrate how to analyze storage controller issues

Identify HA and cluster interconnect statistics and error counts

Identify how ONTAP uses system memory and NVRAM

Describe replacement considerations for FRUs

Protocol Troubleshooting

Demonstrate knowledge of how to troubleshoot SAN protocols

Demonstrate knowledge of how to troubleshoot NFS

Demonstrate knowledge of how to troubleshoot SMB (CIFS)

Describe how to configure networks

Demonstrate knowledge of how to troubleshoot permissions

Identify how to capture a packet trace

Performance Analysis

Describe common performance bottlenecks

Identify various filesystem scanners

Describe how to collect performance statistics

NetApp Data Protection and Management Software

Identify OnCommand Suite products

Describe ONTAP data protection

Describe SnapCenter or SnapDrive software

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