Design Enterprise Voice (27%)

  • Design Enterprise Voice topology

    • Design mediation server collocation or placement, gateways, trunks, voice resiliency, mediation server dependencies, and voice usage and traffic

  • Design call routing

    • Design dial plans, routes, normalization, voice policies, basic emergency dialing and notification, and PSTN usages

  • Design voice interoperability to PSTN

    • Define SIP trunk capacity requirements; design multiple media gateway support, trunk configuration; define outbound translation rules, inbound dial plan; qualify technology options from UCOIP

  • Design voice applications

    • Design call park, response group delegation model, response group workflows; determine correct usage of private line and vacant number announcements

  • Design unified messaging

    • Design UM dial plans, normalization rules, UM auto-attendant, subscriber access, UM outbound dialing, and UM placement and capacity

Design and configure network services (26%)

  • Design for network optimization

    • Assess network requirements; plan for optimal conferencing traffic, capacity, Edge placement, QOS support; estimate network usage

  • Plan network services for Lync

    • Plan Location Information Services (LIS), Call Admission Control (CAC) for voice, Call Admission Control (CAC) for video; define port requirements for internal and external services; plan for Media Bypass

  • Configure network services for Lync

    • Configure Location Information Services (LIS), Call Admission Control (CAC) for voice, Call Admission Control (CAC) for video, DHCP for phone edition, QOS, and media bypass

Configure Enterprise Voice (26%)

  • Configure voice applications

    • Configure call park, Response Group workflows, Response Group queues, private line, and vacant number announcements

  • Configure call routing

    • Configure dial plans, routes, trunks; apply voice policies, PSTN usages, and emergency dialing

  • Configure unified messaging for Lync

    • Configure UM dial plans, the normalization rules, UM auto-attendant, subscriber access, and call answering rules

Plan and configure a Lync Online hybrid solution (21%)

  • Plan Lync Online hybrid solution

    • Plan for Lync Online hybrid dependencies, SIP namespace, corporate access to Lync Online, and capacity (network and Lync Online service); configure Edge server for federation with Lync Online; analyze business and user requirements

  • Migrate to Lync Online

    • Configure clients for Lync Online; enable or move users to Lync Online; create a hybrid voice dial plan; migrate user settings to Lync Online; administer Lync Online native and Lync Online hybrid

  • Diagnose connectivity in a Lync Online hybrid environment

    • Confirm DNS records; choose test CMDLETs; analyze signaling and media call flow; validate connectivity; use Microsoft Online Services Diagnostics and Logging Support Toolkit

  • Administer online UM

    • Configure DNS Records; configure Edge Server for integration; create and configure UM dial plan; manage and assign Hosted Voice Mail policies; enable users for Hosted Voice Mail; create Contact Objects for Hosted Voice Mail