Plan and design a Lync topology (25–30%)

  • Plan Lync site topology

    • Evaluate user distribution for central and branch site design; analyze business requirements for Persistent Chat ethical boundaries or room design; associate workloads to business requirements; analyze business requirements and plan Lync physical architecture; analyze capacity requirements and plan Lync physical architecture; analyze and design Lync SIP domains

  • Plan Lync Server support infrastructure

    • Define certificate requirements for internal servers; analyze and design load balancing, DNS, SQL, filestore, and Lync to support IPv6

  • Plan Lync servers

    • Define collocation of server roles; analyze hardware requirements; determine storage requirements for archiving and monitoring; determine OS version requirements; determine OS dependencies

  • Design a Lync Server HA/DR solution

    • Strategy for branch office scenarios, resiliency, SQL mirroring, central site failover; strategy for Persistent Chat; strategy for voice applications

  • Design Edge Services

    • Define certificate requirements for remote servers; analyze and design firewall settings, load balancing, DNS, reverse proxy; analyze port requirements

Plan and design Lync features (25–30%)

  • Design conferencing

    • WAC; coexistence strategy for legacy conferencing; conference access numbers; conferencing regions; conferencing lifecycle; conferencing policies

  • Design Lync remote and external access

    • Federation; public IM connectivity; XMPP; mobile push notifications; directors; remote user access

  • Plan for Lync user experience

    • Contact list management; client version control; privacy; common area phone hotdesking; Music on Hold; Address Book web search/download

  • Plan for clients and devices

    • Lync mobility; phone edition or 3PIP devices; client authentication options; analog devices; Lync users for VDI

  • Plan migration from previous versions

    • Migration sequence; decommissioning of old servers; client co-existence; monitoring and archiving; server co-existence; conference migration strategy

  • Plan end-user training for Lync client features

    • Enterprise Voice; Persistent Chat; managing a conference; participate in a conference with Lync mobile app, phone edition, Lync web app

Deploy and configure Lync (20–25%)

  • Configure and publish topology

    • Mediation server collocation; trunks and gateways; Lync roles; multiple media gateway support; add/remove server features; deploy Edge Server

  • Configure conferencing

    • PIN policy; regions and conference dial in access numbers; meeting configuration; conference policies

  • Configure Lync remote and external access

    • Edge server; XMPP; PIC; federation; reverse proxy

  • Configure Persistent Chat

    • Categories and scope; rooms access; server policy; legacy endpoints; add-ins

  • Deploy and configure clients and devices

    • Lync client features; client policies; client security options; analog or phone edition/3PIP policies; mobile device policies; Lync users for VDI

  • Migrate from previous versions of Lync

    • Consolidate legacy servers to a supported single version; move legacy users; migrate legacy configurations, conferences, and Response Groups or LIS; move CMS or File Share Data

  • Configure HA/DR

    • Pool failover; site failover; invoke failover/failback; SQL mirroring, voice resiliency; map user experience to failover scenario

Manage operations and data resiliency for Lync (25–30%)

  • Troubleshoot the Lync environment

    • Enable and collect logs; recover from failed server build; analyze event viewer; enable OCSLogger tracing; enable Best Practice Analyzer; verify name resolution

  • Manage the Lync environment

    • Run Lync BPA; enable or move Lync users; configure RBAC; maintain devices within the enterprise; configure Address Book; manage RGS delegated administration

  • Verify Lync environment health

    • Interpret Lync 15 monitoring reports and identify potential issues; configure synthetic transactions; test connectivity with Powershell Test Commandlet; configure core reliability and media quality monitoring; verify service health and CMS replication status

  • Mitigate data loss

    • Backup and restore application service data; filestore data and contacts; maintain and recover Lync 15 topology and LIS and RTC; recover CMS

  • Manage monitoring and archiving services

    • Deploy monitoring reports; configure CDR and quality of experience; Persistent Chat compliance; archiving; archiving with Exchange; archiving policies