Exam Code: 220-701
Exam Name: CompTIA A+ Essentials (2009)
Questions: 387 Q&As
Updated: 2019-01-26
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In order to receive CompTIA A+ certification a candidate must pass two exams. The first exam is CompTIA A+ Essentials, exam number 220-701. The CompTIA A+ Essentials examination measures necessary competencies for an entry-level IT professional with the equivalent knowledge of at least 500 hours of hands-on experience in the lab or field. Successful candidates will have the knowledge required to understand the fundamentals of computer technology, networking, and security, and will have the skills required to identify hardware, peripheral, networking, and security components. Successful candidates will understand the basic functionality of the operating system and basic troubleshooting methodology, practice proper safety procedures, and will effectively interact with customers and peers.

CompTIA A+ 220-701 Objectives
1.0 Hardware 27%
1.1 Categorize storage devices and backup media
Optical drives
Removable storage
1.2 Explain motherboard components, types and features
Form Factor
I/O interfaces
Memory slots
Processor sockets
Bus architecture
Bus slots
Contrast RAID (levels 0, 1, 5)
BIOS / CMOS / Firmware
Riser card / daughterboard
1.3 Classify power supplies types and characteristics
AC adapter
ATX proprietary
Voltage, wattage and capacity
Voltage selector switch
Pins (20, 24)
1.4 Explain the purpose and characteristics of CPUs and their features
Identify CPU types
Hyper threading
Multi core
Onchip cache
Speed (theoretical vs. actual)
32bit vs. 64 bit
1.5 Explain cooling methods and devices
Heat sinks
CPU and case fans
Liquid cooling systems
Thermal compound
1.6 Compare and contrast memory types, characteristics and their purpose
Parity vs. Non-parity
ECC vs. non-ECC
Single sided vs. double sided
Single channel vs. dual channel
1.7 Distinguish between the different display devices and their characteristics
Projectors, CRT and LCD
LCD technologies
Connector types
1.8 Install and configure peripherals and input devices
Bar code reader
Multimedia (e.g. web and digital cameras, MIDI, microphones)
Biometric devices
Touch screen
KVM switch
1.9 Summarize the function and types of adapter cards
1.10 Install, configure and optimize laptop components and features
Expansion devices
Communication connections
Power and electrical input devices
Input devices
1.11 Install and configure printers
Differentiate between printer types
Local vs. network printers
Printer drivers (compatibility)

2.0 Troubleshooting, Repair & Maintenance 20%
2.1 Given a scenario, explain the troubleshooting theory
Identify the problem
Establish a theory of probable cause (question the obvious)
Test the theory to determine cause
Establish a plan of action to resolve the problem and implement the solution
Verify full system functionality and if applicable implement preventative measures
Document findings, actions and outcomes
2.2 Given a scenario, explain and interpret common hardware and operating system
symptoms and their causes
OS related symptoms
Hardware related symptoms
Use documentation and resources
2.3 Given a scenario, determine the troubleshooting methods and tools for printers
Manage print jobs
Print spooler
Printer properties and settings
Print a test page
2.4 Given a scenario, explain and interpret common laptop issues and determine the
appropriate basic troubleshooting method
2.5 Given a scenario, integrate common preventative maintenance techniques
Physical inspection
Scheduling preventative maintenance
Use of appropriate repair tools and cleaning materials
Power devices
Ensuring proper environment
Backup procedures

3.0 Operating System and Software 20%
3.1 Compare and contrast the different Windows Operating Systems and their features
Windows 2000, Windows XP 32bit vs. 64bit, Windows Vista 32 bit vs. 64bit, Windows 7 32-bit vs. 64-bit
3.2 Given a scenario, demonstrate proper use of user interfaces
Windows Explorer
My Computer
Control Panel
Command prompt utilities
Run line utilities
My Network Places / Home Group
Location of basic network settings between OS versions
Task bar / systray
Administrative tools
Task Manager
Start Menu
3.3 Explain the process and steps to install and configure the Windows OS
File systems
Directory structures
Verification of hardware compatibility and minimum requirements
Installation methods
Operating system installation options
Disk preparation order
Device Manager
User data migration – User State Migration Tool (USMT)
Virtual memory
Configure power management
Demonstrate safe removal of peripherals
3.4 Explain the basics of boot sequences, methods and startup utilities
Disk boot order / device priority
Boot options

4.0 Networking 15%
4.1 Summarize the basics of networking fundamentals, including technologies, devices and protocols
Basics of configuring IP addressing and TCP/IP properties (DHCP, DNS)
Bandwidth and latency
Status indicators
Protocols (TCP/IP, NETBIOS)
Full-duplex, half-duplex
Basics of workgroups and domains
Hub, switch and router
Identify Virtual Private Networks (VPN)
Basic class identification
IPv6 vs. IPv4
4.2 Categorize network cables and connectors and their implementations
4.3 Compare and contrast the different network types

5.0 Security 8%
5.1 Explain the basic principles of security concepts and technologies
Encryption technologies
Data wiping / hard drive destruction / hard drive recycling
Software firewall
Authentication technologies
Basics of data sensitivity and data security
5.2 Summarize the following security features
Wireless encryption
Malicious software protection
BIOS Security
Password management / password complexity
Locking workstation

6.0 Operational Procedure 10%
6.1 Outline the purpose of appropriate safety and environmental procedures and given a scenario apply them
Electrical safety
Material Safety Data Sheets (MSDS)
Cable management
Physical safety
Environmental – consider proper disposal procedures
6.2 Given a scenario, demonstrate the appropriate use of communication skills and professionalism in the workplace
Use proper language – avoid jargon, acronyms, slang
Maintain a positive attitude
Listen and do not interrupt a customer
Be culturally sensitive
Be on time
Avoid distractions
Dealing with a difficult customer or situation
Set and meet expectations / timeline and communicate status with the customer
Deal appropriately with customers confidential materials